Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 115 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) bringing up old fights (b) using a calm voice (c) spreading gossip (d) shouting back
2. 2.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
3. 3.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) shouting back (d) saying “I feel…”
4. 4.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
5. 5.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
6. 6.🔍 Which is the odd one out? (a) taking sides at once (b) using a calm voice (c) saying “I feel…” (d) finding a middle way
7. 7.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 1 (c) step 2 (d) step 3
8. 8.Which of these helps solve a conflict? (a) walking off in anger (b) saying “I feel…” (c) bringing up old fights (d) shouting back
9. 9.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
10. 10.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
11. 11.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to pick a winner (d) to waste time
12. 12.True or false: “name-calling” makes a conflict worse. (a) True (b) False
13. 13.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
14. 14.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) focusing on the problem (d) bringing up old fights
15. 15.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 3 (d) step 2
16. 16.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) bringing up old fights (d) using a calm voice
17. 17.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) bringing up old fights (d) saying “I feel…”
18. 18.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) finding a middle way (d) taking sides at once
19. 19.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
20. 20.✅ How does solving a conflict end? (a) with an agreed plan (b) with a fight (c) with silence (d) with a winner and loser
21. 21.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
22. 22.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
23. 23.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 1 (d) step 3
24. 24.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 2 (d) step 3
25. 25.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
26. 26.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) finding a middle way (b) bringing up old fights (c) focusing on the problem (d) listening without blame
28. 28.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
29. 29.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
30. 30.🔍 Which is the odd one out? (a) focusing on the problem (b) saying “I feel…” (c) apologising sincerely (d) walking off in anger
31. 31.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
32. 32.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) help them calm down (d) ignore them
33. 33.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) taking sides at once (d) apologising sincerely
34. 34.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
35. 35.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) the leader picks alone (d) combine the best parts
36. 36.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 2 (c) step 4 (d) step 1
37. 37.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
38. 38.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
39. 39.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
40. 40.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together

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