Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 117 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “shouting back” helps solve a conflict. (a) False (b) True
2. 2.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 3 (d) step 2
3. 3.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with a fight (d) with silence
4. 4.True or false: “shouting back” makes a conflict worse. (a) False (b) True
5. 5.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
6. 6.Which of these makes a conflict worse? (a) taking sides at once (b) using a calm voice (c) saying “I feel…” (d) focusing on the problem
7. 7.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) apologising sincerely (d) shouting back
8. 8.Which of these makes a conflict worse? (a) bringing up old fights (b) apologising sincerely (c) focusing on the problem (d) finding a middle way
9. 9.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 3 (d) step 2
10. 10.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
11. 11.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) walking off in anger (d) apologising sincerely
12. 12.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
13. 13.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
14. 14.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
15. 15.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “I don’t care.”
16. 16.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) taking sides at once (d) focusing on the problem
17. 17.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) listening without blame (d) walking off in anger
18. 18.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 1 (c) step 3 (d) step 2
19. 19.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 1 (d) step 3
20. 20.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
21. 21.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) combine the best parts (d) scrap the project
22. 22.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) walking off in anger (d) using a calm voice
23. 23.🔍 Which is the odd one out? (a) name-calling (b) walking off in anger (c) finding a middle way (d) shouting back
24. 24.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
25. 25.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 2 (c) step 3 (d) step 4
26. 26.Which of these helps solve a conflict? (a) listening without blame (b) taking sides at once (c) walking off in anger (d) shouting back
27. 27.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 2 (d) step 1
28. 28.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
29. 29.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
30. 30.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
31. 31.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
32. 32.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) spreading gossip (d) using a calm voice
33. 33.🔍 Which is the odd one out? (a) bringing up old fights (b) using a calm voice (c) focusing on the problem (d) listening without blame
34. 34.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) help them calm down (d) ignore them
35. 35.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
36. 36.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
37. 37.🕊️ When solving a conflict, which comes first: hear each side fully or shake hands on a plan? (a) hear each side fully (b) shake hands on a plan
38. 38.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) spreading gossip (d) saying “I feel…”
39. 39.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
40. 40.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides

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