Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 118 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
2. 2.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
3. 3.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
4. 4.🔍 Which is the odd one out? (a) name-calling (b) apologising sincerely (c) using a calm voice (d) saying “I feel…”
5. 5.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
6. 6.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
7. 7.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to find who to blame (d) to pick a winner
8. 8.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) pick a winner fast (d) help them calm down
9. 9.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
10. 10.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “I don’t care.”
11. 11.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 4 (d) step 2
12. 12.🔍 Which is the odd one out? (a) finding a middle way (b) walking off in anger (c) taking sides at once (d) spreading gossip
13. 13.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
14. 14.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
15. 15.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
16. 16.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
17. 17.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) name-calling (d) apologising sincerely
18. 18.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
19. 19.True or false: “shouting back” makes a conflict worse. (a) False (b) True
20. 20.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
21. 21.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
22. 22.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) scrap the project (d) combine the best parts
23. 23.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) shouting back (d) using a calm voice
24. 24.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
25. 25.Which of these helps solve a conflict? (a) bringing up old fights (b) finding a middle way (c) taking sides at once (d) name-calling
26. 26.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
27. 27.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 4 (d) step 2
28. 28.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
29. 29.Which of these makes a conflict worse? (a) apologising sincerely (b) focusing on the problem (c) using a calm voice (d) taking sides at once
30. 30.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
31. 31.🔍 Which is the odd one out? (a) bringing up old fights (b) spreading gossip (c) name-calling (d) focusing on the problem
32. 32.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 4 (d) step 2
33. 33.🔍 Which is the odd one out? (a) taking sides at once (b) walking off in anger (c) apologising sincerely (d) name-calling
34. 34.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
35. 35.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
36. 36.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
37. 37.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
38. 38.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) taking sides at once (d) focusing on the problem
39. 39.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) listening without blame (d) walking off in anger
40. 40.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan

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