Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 120 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “shouting back” helps solve a conflict. (a) False (b) True
2. 2.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
3. 3.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
4. 4.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) listening without blame (d) bringing up old fights
5. 5.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
6. 6.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
7. 7.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to waste time (d) to find who to blame
8. 8.🔍 Which is the odd one out? (a) apologising sincerely (b) focusing on the problem (c) saying “I feel…” (d) taking sides at once
9. 9.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) saying “I feel…” (d) shouting back
11. 11.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
12. 12.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
13. 13.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
14. 14.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
15. 15.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
16. 16.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
17. 17.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
18. 18.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
19. 19.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
20. 20.🔍 Which is the odd one out? (a) listening without blame (b) taking sides at once (c) walking off in anger (d) bringing up old fights
21. 21.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 2 (d) step 3
22. 22.🔍 Which is the odd one out? (a) name-calling (b) saying “I feel…” (c) listening without blame (d) focusing on the problem
23. 23.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 4 (c) step 1 (d) step 3
24. 24.🔍 Which is the odd one out? (a) using a calm voice (b) shouting back (c) walking off in anger (d) spreading gossip
25. 25.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
26. 26.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 1 (d) step 4
27. 27.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
28. 28.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) scrap the project (d) combine the best parts
29. 29.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
30. 30.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
31. 31.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
32. 32.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) bringing up old fights (d) apologising sincerely
34. 34.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) ignore them (d) help them calm down
35. 35.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) apologising sincerely (d) bringing up old fights
36. 36.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
37. 37.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
38. 38.Which of these makes a conflict worse? (a) listening without blame (b) name-calling (c) apologising sincerely (d) using a calm voice
39. 39.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
40. 40.🕊️ When solving a conflict, which comes first: take a deep breath or choose a fix together? (a) take a deep breath (b) choose a fix together

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