Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 121 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
2. 2.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “Let’s hear both sides.”
3. 3.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
4. 4.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) saying “I feel…” (d) walking off in anger
5. 5.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
6. 6.True or false: “name-calling” makes a conflict worse. (a) False (b) True
7. 7.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 3 (c) step 4 (d) step 1
8. 8.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 2 (d) step 3
9. 9.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to find who to blame (d) to understand fully
10. 10.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
11. 11.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) pick a winner fast (c) take a vote at once (d) ignore them
12. 12.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
13. 13.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 3 (c) step 4 (d) step 1
14. 14.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with a winner and loser (d) with an agreed plan
15. 15.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 1 (d) step 2
16. 16.🔍 Which is the odd one out? (a) bringing up old fights (b) listening without blame (c) walking off in anger (d) shouting back
17. 17.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) spreading gossip (d) saying “I feel…”
18. 18.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
19. 19.Which of these helps solve a conflict? (a) listening without blame (b) shouting back (c) bringing up old fights (d) spreading gossip
20. 20.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
21. 21.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
22. 22.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 1 (c) step 3 (d) step 4
23. 23.Which of these helps solve a conflict? (a) saying “I feel…” (b) shouting back (c) taking sides at once (d) bringing up old fights
24. 24.🔍 Which is the odd one out? (a) bringing up old fights (b) spreading gossip (c) using a calm voice (d) shouting back
25. 25.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) shouting back (d) using a calm voice
26. 26.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
27. 27.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
28. 28.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
29. 29.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
30. 30.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
31. 31.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
32. 32.Which of these helps solve a conflict? (a) name-calling (b) apologising sincerely (c) bringing up old fights (d) shouting back
33. 33.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
34. 34.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
35. 35.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 4 (c) step 3 (d) step 1
36. 36.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
37. 37.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
38. 38.🔍 Which is the odd one out? (a) taking sides at once (b) finding a middle way (c) shouting back (d) name-calling
39. 39.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
40. 40.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down

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