Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 122 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
2. 2.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) ignore them (d) help them calm down
3. 3.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
4. 4.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 1 (c) step 2 (d) step 4
5. 5.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
6. 6.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
7. 7.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) shouting back (d) listening without blame
9. 9.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
10. 10.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
11. 11.Which of these helps solve a conflict? (a) name-calling (b) apologising sincerely (c) taking sides at once (d) shouting back
12. 12.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with a fight (d) with silence
13. 13.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) listening without blame (d) shouting back
14. 14.Which of these makes a conflict worse? (a) walking off in anger (b) apologising sincerely (c) focusing on the problem (d) using a calm voice
15. 15.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) taking sides at once (d) finding a middle way
16. 16.Which of these makes a conflict worse? (a) listening without blame (b) name-calling (c) apologising sincerely (d) saying “I feel…”
17. 17.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 2 (d) step 3
18. 18.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
19. 19.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) scrap the project (d) combine the best parts
20. 20.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
21. 21.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
22. 22.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
23. 23.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
24. 24.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
25. 25.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes
26. 26.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
27. 27.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
28. 28.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 4 (c) step 3 (d) step 1
29. 29.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to understand fully (d) to waste time
30. 30.True or false: “name-calling” makes a conflict worse. (a) False (b) True
31. 31.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 2 (d) step 4
32. 32.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
33. 33.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
34. 34.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) apologising sincerely (d) spreading gossip
35. 35.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
36. 36.True or false: “shouting back” helps solve a conflict. (a) True (b) False
37. 37.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
38. 38.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) using a calm voice (d) spreading gossip
39. 39.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 2 (c) step 1 (d) step 3
40. 40.🕊️ When solving a conflict, which comes first: take a deep breath or let each person speak? (a) take a deep breath (b) let each person speak

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