Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 123 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
2. 2.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 4 (d) step 2
3. 3.Which of these makes a conflict worse? (a) saying “I feel…” (b) listening without blame (c) apologising sincerely (d) name-calling
4. 4.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
5. 5.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
6. 6.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 1 (c) step 2 (d) step 4
7. 7.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
8. 8.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
9. 9.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
10. 10.Which of these helps solve a conflict? (a) spreading gossip (b) walking off in anger (c) shouting back (d) using a calm voice
11. 11.True or false: “name-calling” makes a conflict worse. (a) True (b) False
12. 12.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 4 (d) step 1
13. 13.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
14. 14.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to find who to blame (d) to waste time
15. 15.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
16. 16.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
17. 17.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
18. 18.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
19. 19.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
20. 20.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 1 (d) step 3
21. 21.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
22. 22.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
23. 23.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
24. 24.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
25. 25.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) shouting back (d) saying “I feel…”
26. 26.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 1 (c) step 3 (d) step 4
27. 27.🔍 Which is the odd one out? (a) saying “I feel…” (b) shouting back (c) apologising sincerely (d) using a calm voice
28. 28.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
29. 29.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
30. 30.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
31. 31.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 1 (c) step 2 (d) step 4
32. 32.Which of these helps solve a conflict? (a) finding a middle way (b) spreading gossip (c) name-calling (d) bringing up old fights
33. 33.🔍 Which is the odd one out? (a) finding a middle way (b) shouting back (c) taking sides at once (d) walking off in anger
34. 34.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
35. 35.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 3 (c) step 2 (d) step 1
36. 36.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) finding a middle way (d) bringing up old fights
37. 37.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
38. 38.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) combine the best parts (d) use the louder one’s
39. 39.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) walking off in anger (d) saying “I feel…”
40. 40.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together

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