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Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 126 · 40 questions
TalentJR

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

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  1. 1.Which of these helps solve a conflict? (a) saying “I feel…” (b) bringing up old fights (c) taking sides at once (d) spreading gossip
  2. 2.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 2 (c) step 1 (d) step 3
  3. 3.Which of these makes a conflict worse? (a) taking sides at once (b) focusing on the problem (c) using a calm voice (d) saying “I feel…”
  4. 4.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
  5. 5.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) pick a winner fast (d) help them calm down
  6. 6.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
  7. 7.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
  8. 8.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) apologising sincerely (d) bringing up old fights
  9. 9.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
  10. 10.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 4 (c) step 3 (d) step 2
  11. 11.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to waste time (d) to pick a winner
  12. 12.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes
  13. 13.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
  14. 14.Which of these helps solve a conflict? (a) listening without blame (b) bringing up old fights (c) taking sides at once (d) walking off in anger
  15. 15.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) focusing on the problem (d) spreading gossip
  16. 16.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) using a calm voice (d) bringing up old fights
  17. 17.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) use the louder one’s (d) combine the best parts
  18. 18.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
  19. 19.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
  20. 20.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
  21. 21.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) name-calling (d) saying “I feel…”
  22. 22.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 4 (c) step 1 (d) step 2
  23. 23.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
  24. 24.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 3 (d) step 4
  25. 25.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
  26. 26.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 2 (d) step 3
  27. 27.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
  28. 28.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
  29. 29.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) apologising sincerely (d) using a calm voice
  30. 30.🔍 Which is the odd one out? (a) walking off in anger (b) listening without blame (c) focusing on the problem (d) apologising sincerely
  31. 31.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
  32. 32.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) saying “I feel…” (d) bringing up old fights
  33. 33.True or false: “shouting back” helps solve a conflict. (a) True (b) False
  34. 34.🔍 Which is the odd one out? (a) taking sides at once (b) saying “I feel…” (c) finding a middle way (d) using a calm voice
  35. 35.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
  36. 36.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) shouting back (d) finding a middle way
  37. 37.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) using a calm voice (d) shouting back
  38. 38.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
  39. 39.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
  40. 40.True or false: “name-calling” helps solve a conflict. (a) False (b) True

Answer key

  1. saying “I feel…”
  2. step 3
  3. taking sides at once
  4. cool off for a minute
  5. help them calm down
  6. calm down
  7. False
  8. apologising sincerely
  9. calm down
  10. step 1
  11. to understand fully
  12. take a deep breath
  13. makes it worse
  14. listening without blame
  15. spreading gossip
  16. bringing up old fights
  17. combine the best parts
  18. brainstorm solutions
  19. True
  20. makes it worse
  21. name-calling
  22. step 4
  23. makes it worse
  24. step 4
  25. helps solve it
  26. step 2
  27. helps solve it
  28. helps solve it
  29. shouting back
  30. walking off in anger
  31. take a deep breath
  32. saying “I feel…”
  33. False
  34. taking sides at once
  35. False
  36. shouting back
  37. using a calm voice
  38. True
  39. helps solve it
  40. False

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