Leadership Skills Worksheet: Conflict Resolution
Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.
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- 1.Which of these helps solve a conflict? (a) saying “I feel…” (b) bringing up old fights (c) taking sides at once (d) spreading gossip
- 2.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 2 (c) step 1 (d) step 3
- 3.Which of these makes a conflict worse? (a) taking sides at once (b) focusing on the problem (c) using a calm voice (d) saying “I feel…”
- 4.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
- 5.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) pick a winner fast (d) help them calm down
- 6.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
- 7.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
- 8.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) apologising sincerely (d) bringing up old fights
- 9.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
- 10.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 4 (c) step 3 (d) step 2
- 11.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to waste time (d) to pick a winner
- 12.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes
- 13.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
- 14.Which of these helps solve a conflict? (a) listening without blame (b) bringing up old fights (c) taking sides at once (d) walking off in anger
- 15.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) focusing on the problem (d) spreading gossip
- 16.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) using a calm voice (d) bringing up old fights
- 17.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) use the louder one’s (d) combine the best parts
- 18.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
- 19.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
- 20.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
- 21.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) name-calling (d) saying “I feel…”
- 22.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 4 (c) step 1 (d) step 2
- 23.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
- 24.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 3 (d) step 4
- 25.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
- 26.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 2 (d) step 3
- 27.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
- 28.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
- 29.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) apologising sincerely (d) using a calm voice
- 30.🔍 Which is the odd one out? (a) walking off in anger (b) listening without blame (c) focusing on the problem (d) apologising sincerely
- 31.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
- 32.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) saying “I feel…” (d) bringing up old fights
- 33.True or false: “shouting back” helps solve a conflict. (a) True (b) False
- 34.🔍 Which is the odd one out? (a) taking sides at once (b) saying “I feel…” (c) finding a middle way (d) using a calm voice
- 35.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
- 36.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) shouting back (d) finding a middle way
- 37.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) using a calm voice (d) shouting back
- 38.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
- 39.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
- 40.True or false: “name-calling” helps solve a conflict. (a) False (b) True
Answer key
- saying “I feel…”
- step 3
- taking sides at once
- cool off for a minute
- help them calm down
- calm down
- False
- apologising sincerely
- calm down
- step 1
- to understand fully
- take a deep breath
- makes it worse
- listening without blame
- spreading gossip
- bringing up old fights
- combine the best parts
- brainstorm solutions
- True
- makes it worse
- name-calling
- step 4
- makes it worse
- step 4
- helps solve it
- step 2
- helps solve it
- helps solve it
- shouting back
- walking off in anger
- take a deep breath
- saying “I feel…”
- False
- taking sides at once
- False
- shouting back
- using a calm voice
- True
- helps solve it
- False
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