Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 127 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) listening without blame (b) focusing on the problem (c) using a calm voice (d) shouting back
2. 2.🔍 Which is the odd one out? (a) shouting back (b) listening without blame (c) using a calm voice (d) finding a middle way
3. 3.Which of these helps solve a conflict? (a) saying “I feel…” (b) shouting back (c) taking sides at once (d) name-calling
4. 4.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
5. 5.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
6. 6.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
7. 7.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to find who to blame (d) to understand fully
8. 8.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
9. 9.🔍 Which is the odd one out? (a) name-calling (b) listening without blame (c) finding a middle way (d) focusing on the problem
10. 10.Which of these helps solve a conflict? (a) focusing on the problem (b) name-calling (c) walking off in anger (d) bringing up old fights
11. 11.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) taking sides at once (d) apologising sincerely
12. 12.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
13. 13.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
14. 14.🔍 Which is the odd one out? (a) spreading gossip (b) finding a middle way (c) bringing up old fights (d) walking off in anger
15. 15.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together
16. 16.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 1 (d) step 2
17. 17.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 4 (c) step 2 (d) step 1
18. 18.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
19. 19.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) combine the best parts (d) scrap the project
20. 20.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
21. 21.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
22. 22.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
23. 23.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
24. 24.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
25. 25.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
26. 26.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) take a vote at once (d) pick a winner fast
27. 27.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 1 (c) step 2 (d) step 4
28. 28.🔍 Which is the odd one out? (a) focusing on the problem (b) spreading gossip (c) walking off in anger (d) bringing up old fights
29. 29.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 1 (c) step 2 (d) step 3
30. 30.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
31. 31.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with an agreed plan (d) with silence
32. 32.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
33. 33.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
34. 34.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
35. 35.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
36. 36.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
37. 37.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 3 (d) step 1
38. 38.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
39. 39.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
40. 40.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 2 (c) step 3 (d) step 4

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