Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 129 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
2. 2.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
3. 3.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
4. 4.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
5. 5.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 2 (d) step 4
6. 6.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
7. 7.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
8. 8.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
9. 9.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
10. 10.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
11. 11.🔍 Which is the odd one out? (a) finding a middle way (b) apologising sincerely (c) bringing up old fights (d) listening without blame
12. 12.🔍 Which is the odd one out? (a) name-calling (b) taking sides at once (c) spreading gossip (d) listening without blame
13. 13.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
14. 14.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 4 (c) step 2 (d) step 1
15. 15.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
16. 16.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
17. 17.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
18. 18.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
19. 19.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
20. 20.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) use the louder one’s (d) scrap the project
21. 21.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to understand fully (d) to find who to blame
22. 22.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 1 (c) step 2 (d) step 3
23. 23.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) apologising sincerely (d) name-calling
24. 24.True or false: “name-calling” makes a conflict worse. (a) False (b) True
25. 25.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) taking sides at once (d) focusing on the problem
26. 26.True or false: “name-calling” helps solve a conflict. (a) True (b) False
27. 27.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
28. 28.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
29. 29.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath
30. 30.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
31. 31.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
32. 32.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 1 (d) step 2
33. 33.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
34. 34.Which of these helps solve a conflict? (a) name-calling (b) saying “I feel…” (c) shouting back (d) spreading gossip
35. 35.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
36. 36.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with a winner and loser (d) with an agreed plan
37. 37.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) shouting back (d) using a calm voice
38. 38.🔍 Which is the odd one out? (a) finding a middle way (b) taking sides at once (c) apologising sincerely (d) saying “I feel…”
39. 39.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “Stop being silly!”
40. 40.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options

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