Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 130 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) using a calm voice (b) spreading gossip (c) listening without blame (d) apologising sincerely
2. 2.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
3. 3.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) shouting back (d) apologising sincerely
4. 4.🔍 Which is the odd one out? (a) name-calling (b) using a calm voice (c) shouting back (d) walking off in anger
5. 5.🔍 Which is the odd one out? (a) bringing up old fights (b) saying “I feel…” (c) listening without blame (d) focusing on the problem
6. 6.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) spreading gossip (d) focusing on the problem
7. 7.Which of these makes a conflict worse? (a) walking off in anger (b) focusing on the problem (c) using a calm voice (d) apologising sincerely
8. 8.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) walking off in anger (d) saying “I feel…”
9. 9.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
10. 10.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
11. 11.Which of these helps solve a conflict? (a) listening without blame (b) bringing up old fights (c) name-calling (d) shouting back
12. 12.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
13. 13.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
14. 14.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
15. 15.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
16. 16.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
17. 17.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 1 (d) step 2
18. 18.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
19. 19.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 2 (c) step 4 (d) step 3
20. 20.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) name-calling (d) focusing on the problem
21. 21.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 3 (d) step 2
22. 22.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
23. 23.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
24. 24.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 3 (c) step 4 (d) step 1
25. 25.🔍 Which is the odd one out? (a) finding a middle way (b) walking off in anger (c) apologising sincerely (d) saying “I feel…”
26. 26.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
27. 27.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 4 (d) step 1
28. 28.True or false: “shouting back” helps solve a conflict. (a) False (b) True
29. 29.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
30. 30.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 1 (c) step 4 (d) step 3
31. 31.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to waste time (d) to find who to blame
32. 32.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
33. 33.🔍 Which is the odd one out? (a) listening without blame (b) spreading gossip (c) taking sides at once (d) shouting back
34. 34.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “You are always wrong.”
35. 35.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) taking sides at once (d) finding a middle way
36. 36.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
37. 37.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with an agreed plan (d) with silence
38. 38.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
39. 39.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
40. 40.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it

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