Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 131 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) bringing up old fights (b) listening without blame (c) apologising sincerely (d) finding a middle way
2. 2.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
3. 3.Which of these helps solve a conflict? (a) saying “I feel…” (b) name-calling (c) bringing up old fights (d) walking off in anger
4. 4.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 1 (c) step 3 (d) step 2
5. 5.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 3 (c) step 1 (d) step 2
6. 6.Which of these makes a conflict worse? (a) spreading gossip (b) finding a middle way (c) listening without blame (d) saying “I feel…”
7. 7.True or false: “shouting back” makes a conflict worse. (a) True (b) False
8. 8.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
9. 9.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) walking off in anger (d) apologising sincerely
10. 10.🔍 Which is the odd one out? (a) taking sides at once (b) apologising sincerely (c) shouting back (d) name-calling
11. 11.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) finding a middle way (d) name-calling
12. 12.🕊️ When solving a conflict, which comes first: cool off for a minute or choose a fix together? (a) cool off for a minute (b) choose a fix together
13. 13.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
14. 14.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) focusing on the problem (d) taking sides at once
15. 15.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) help them calm down (d) pick a winner fast
16. 16.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
17. 17.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) using a calm voice (d) spreading gossip
18. 18.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
19. 19.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
20. 20.🔍 Which is the odd one out? (a) name-calling (b) finding a middle way (c) saying “I feel…” (d) focusing on the problem
21. 21.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 4 (c) step 1 (d) step 2
22. 22.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
23. 23.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “I don’t care.” (d) “Let’s hear both sides.”
24. 24.🔍 Which is the odd one out? (a) name-calling (b) bringing up old fights (c) finding a middle way (d) walking off in anger
25. 25.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) listening without blame (d) bringing up old fights
26. 26.🔍 Which is the odd one out? (a) saying “I feel…” (b) walking off in anger (c) taking sides at once (d) shouting back
27. 27.Which of these makes a conflict worse? (a) finding a middle way (b) walking off in anger (c) listening without blame (d) using a calm voice
28. 28.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
29. 29.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) shouting back (d) saying “I feel…”
30. 30.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 3 (d) step 2
31. 31.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
32. 32.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
33. 33.Which of these helps solve a conflict? (a) bringing up old fights (b) spreading gossip (c) taking sides at once (d) using a calm voice
34. 34.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
35. 35.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 3 (d) step 4
36. 36.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
37. 37.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
38. 38.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes
39. 39.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
40. 40.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it

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