Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 132 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “I don’t care.” (d) “You are always wrong.”
2. 2.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with an agreed plan (d) with a fight
3. 3.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) bringing up old fights (b) listening without blame (c) walking off in anger (d) shouting back
5. 5.🔍 Which is the odd one out? (a) spreading gossip (b) using a calm voice (c) shouting back (d) name-calling
6. 6.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
7. 7.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
8. 8.Which of these makes a conflict worse? (a) focusing on the problem (b) walking off in anger (c) apologising sincerely (d) listening without blame
9. 9.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) pick a winner fast (d) take a vote at once
10. 10.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
11. 11.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
12. 12.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
13. 13.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
14. 14.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
15. 15.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
16. 16.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) taking sides at once (d) apologising sincerely
17. 17.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
18. 18.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) listening without blame (d) shouting back
20. 20.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
21. 21.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
22. 22.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
23. 23.True or false: “name-calling” helps solve a conflict. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) apologising sincerely (d) bringing up old fights
25. 25.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) name-calling (d) saying “I feel…”
26. 26.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
27. 27.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
28. 28.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
29. 29.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) saying “I feel…” (d) walking off in anger
30. 30.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
31. 31.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) use the louder one’s (c) the leader picks alone (d) scrap the project
32. 32.🔍 Which is the odd one out? (a) finding a middle way (b) walking off in anger (c) using a calm voice (d) saying “I feel…”
33. 33.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to waste time (d) to find who to blame
34. 34.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 1 (d) step 4
35. 35.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 2 (c) step 3 (d) step 4
36. 36.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
37. 37.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) apologising sincerely (d) spreading gossip
38. 38.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
40. 40.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 2 (c) step 1 (d) step 3

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