Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 134 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) pick a winner fast (d) help them calm down
2. 2.🕊️ When solving a conflict, which comes first: let each person speak or brainstorm solutions? (a) let each person speak (b) brainstorm solutions
3. 3.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 4 (d) step 3
4. 4.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
5. 5.🔍 Which is the odd one out? (a) taking sides at once (b) apologising sincerely (c) listening without blame (d) using a calm voice
6. 6.Which of these makes a conflict worse? (a) saying “I feel…” (b) shouting back (c) apologising sincerely (d) listening without blame
7. 7.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
8. 8.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) spreading gossip (d) apologising sincerely
9. 9.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 4 (d) step 2
10. 10.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
11. 11.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
12. 12.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
13. 13.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) the leader picks alone (d) scrap the project
14. 14.True or false: “name-calling” helps solve a conflict. (a) False (b) True
15. 15.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
16. 16.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
17. 17.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
18. 18.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 1 (c) step 4 (d) step 3
19. 19.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
20. 20.Which of these makes a conflict worse? (a) saying “I feel…” (b) name-calling (c) listening without blame (d) using a calm voice
21. 21.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
22. 22.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with a winner and loser (d) with an agreed plan
23. 23.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
24. 24.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) saying “I feel…” (d) name-calling
25. 25.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to understand fully (d) to waste time
26. 26.Which of these helps solve a conflict? (a) bringing up old fights (b) finding a middle way (c) spreading gossip (d) shouting back
27. 27.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 3 (d) step 1
28. 28.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
29. 29.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
30. 30.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) bringing up old fights (d) saying “I feel…”
31. 31.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
32. 32.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 2 (c) step 1 (d) step 3
33. 33.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
34. 34.True or false: “shouting back” makes a conflict worse. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) bringing up old fights (b) focusing on the problem (c) name-calling (d) shouting back
36. 36.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
37. 37.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 1 (d) step 3
38. 38.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 4 (d) step 3
39. 39.🔍 Which is the odd one out? (a) name-calling (b) shouting back (c) saying “I feel…” (d) walking off in anger
40. 40.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute

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