Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 136 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
2. 2.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
3. 3.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 1 (d) step 4
4. 4.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “I don’t care.” (d) “Let’s hear both sides.”
5. 5.🔍 Which is the odd one out? (a) bringing up old fights (b) using a calm voice (c) taking sides at once (d) walking off in anger
6. 6.🔍 Which is the odd one out? (a) bringing up old fights (b) saying “I feel…” (c) shouting back (d) spreading gossip
7. 7.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) saying “I feel…” (b) name-calling (c) listening without blame (d) apologising sincerely
9. 9.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 1 (d) step 3
10. 10.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) taking sides at once (d) finding a middle way
11. 11.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
12. 12.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 4 (c) step 1 (d) step 2
13. 13.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
14. 14.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
15. 15.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
16. 16.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
17. 17.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to understand fully (d) to waste time
18. 18.Which of these makes a conflict worse? (a) walking off in anger (b) using a calm voice (c) finding a middle way (d) listening without blame
19. 19.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) taking sides at once (d) apologising sincerely
20. 20.Which of these makes a conflict worse? (a) finding a middle way (b) taking sides at once (c) using a calm voice (d) saying “I feel…”
21. 21.🔍 Which is the odd one out? (a) taking sides at once (b) finding a middle way (c) saying “I feel…” (d) using a calm voice
22. 22.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) saying “I feel…” (d) spreading gossip
23. 23.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) pick a winner fast (d) help them calm down
24. 24.Which of these helps solve a conflict? (a) using a calm voice (b) shouting back (c) bringing up old fights (d) name-calling
25. 25.True or false: “name-calling” makes a conflict worse. (a) True (b) False
26. 26.Which of these makes a conflict worse? (a) shouting back (b) saying “I feel…” (c) using a calm voice (d) finding a middle way
27. 27.🔍 Which is the odd one out? (a) listening without blame (b) shouting back (c) spreading gossip (d) taking sides at once
28. 28.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
29. 29.🔍 Which is the odd one out? (a) saying “I feel…” (b) bringing up old fights (c) listening without blame (d) focusing on the problem
30. 30.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
31. 31.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
32. 32.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
33. 33.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) saying “I feel…” (d) spreading gossip
34. 34.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
35. 35.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
36. 36.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 4 (c) step 2 (d) step 3
37. 37.Which of these makes a conflict worse? (a) finding a middle way (b) name-calling (c) apologising sincerely (d) listening without blame
38. 38.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
39. 39.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
40. 40.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True

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