Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 139 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
2. 2.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
3. 3.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
4. 4.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 4 (d) step 1
5. 5.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to find who to blame (d) to pick a winner
6. 6.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
7. 7.🔍 Which is the odd one out? (a) walking off in anger (b) name-calling (c) shouting back (d) saying “I feel…”
8. 8.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) focusing on the problem (d) shouting back
9. 9.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
10. 10.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 1 (d) step 3
11. 11.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
12. 12.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
13. 13.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 2 (d) step 4
14. 14.🔍 Which is the odd one out? (a) using a calm voice (b) walking off in anger (c) bringing up old fights (d) taking sides at once
15. 15.🔍 Which is the odd one out? (a) name-calling (b) bringing up old fights (c) shouting back (d) apologising sincerely
16. 16.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) taking sides at once (d) listening without blame
17. 17.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
18. 18.🔍 Which is the odd one out? (a) finding a middle way (b) name-calling (c) spreading gossip (d) walking off in anger
19. 19.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
20. 20.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
21. 21.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) use the louder one’s (d) the leader picks alone
22. 22.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
23. 23.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
24. 24.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
25. 25.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
26. 26.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
27. 27.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
28. 28.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
29. 29.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 1 (d) step 2
30. 30.Which of these helps solve a conflict? (a) walking off in anger (b) name-calling (c) shouting back (d) saying “I feel…”
31. 31.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) taking sides at once (d) finding a middle way
32. 32.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 2 (c) step 4 (d) step 3
33. 33.🔍 Which is the odd one out? (a) focusing on the problem (b) bringing up old fights (c) walking off in anger (d) spreading gossip
34. 34.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
35. 35.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a winner and loser (d) with a fight
36. 36.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
37. 37.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
38. 38.Which of these makes a conflict worse? (a) finding a middle way (b) listening without blame (c) bringing up old fights (d) using a calm voice
39. 39.Which of these helps solve a conflict? (a) using a calm voice (b) name-calling (c) shouting back (d) taking sides at once
40. 40.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 2 (c) step 1 (d) step 4

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