Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 141 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) focusing on the problem (d) bringing up old fights
3. 3.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 3 (d) step 4
4. 4.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 3 (c) step 1 (d) step 2
5. 5.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) listening without blame (d) walking off in anger
6. 6.True or false: “shouting back” helps solve a conflict. (a) True (b) False
7. 7.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
8. 8.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 3 (c) step 2 (d) step 1
9. 9.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
10. 10.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
11. 11.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
12. 12.Which of these helps solve a conflict? (a) taking sides at once (b) saying “I feel…” (c) walking off in anger (d) spreading gossip
13. 13.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) name-calling (d) saying “I feel…”
14. 14.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
15. 15.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
16. 16.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) combine the best parts (d) use the louder one’s
17. 17.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) shouting back (d) focusing on the problem
18. 18.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
19. 19.True or false: “name-calling” helps solve a conflict. (a) True (b) False
20. 20.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
21. 21.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “You are always wrong.”
22. 22.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
23. 23.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
24. 24.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
25. 25.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 3 (c) step 1 (d) step 4
26. 26.Which of these helps solve a conflict? (a) using a calm voice (b) taking sides at once (c) shouting back (d) spreading gossip
27. 27.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
28. 28.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
29. 29.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
30. 30.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to find who to blame (d) to waste time
31. 31.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
32. 32.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) help them calm down (d) ignore them
33. 33.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
34. 34.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) apologising sincerely (d) spreading gossip
35. 35.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) bringing up old fights (b) name-calling (c) saying “I feel…” (d) shouting back
37. 37.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) shouting back (d) finding a middle way
38. 38.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
39. 39.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
40. 40.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 3 (d) step 4

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