Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 142 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) combine the best parts (d) the leader picks alone
2. 2.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
3. 3.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) pick a winner fast (d) take a vote at once
4. 4.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
5. 5.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 1 (d) step 3
6. 6.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) name-calling (d) apologising sincerely
7. 7.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
8. 8.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to waste time (d) to understand fully
9. 9.🔍 Which is the odd one out? (a) saying “I feel…” (b) spreading gossip (c) focusing on the problem (d) listening without blame
10. 10.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
11. 11.🔍 Which is the odd one out? (a) name-calling (b) listening without blame (c) focusing on the problem (d) finding a middle way
12. 12.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
13. 13.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
14. 14.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 3 (d) step 4
15. 15.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) shouting back (d) finding a middle way
16. 16.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
17. 17.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) saying “I feel…” (d) spreading gossip
18. 18.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
19. 19.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
20. 20.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
21. 21.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 4 (c) step 1 (d) step 2
22. 22.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 2 (d) step 1
23. 23.🔍 Which is the odd one out? (a) bringing up old fights (b) spreading gossip (c) walking off in anger (d) finding a middle way
24. 24.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
25. 25.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
26. 26.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 1 (c) step 2 (d) step 3
27. 27.Which of these makes a conflict worse? (a) listening without blame (b) apologising sincerely (c) focusing on the problem (d) name-calling
28. 28.🔍 Which is the odd one out? (a) using a calm voice (b) shouting back (c) spreading gossip (d) walking off in anger
29. 29.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) name-calling (d) saying “I feel…”
30. 30.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
31. 31.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
32. 32.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 2 (c) step 1 (d) step 3
33. 33.🔍 Which is the odd one out? (a) taking sides at once (b) focusing on the problem (c) apologising sincerely (d) finding a middle way
34. 34.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
35. 35.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 1 (d) step 3
36. 36.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
37. 37.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
38. 38.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 3 (c) step 4 (d) step 1
39. 39.Which of these makes a conflict worse? (a) saying “I feel…” (b) walking off in anger (c) finding a middle way (d) using a calm voice
40. 40.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True

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