Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 144 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
2. 2.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
3. 3.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
4. 4.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “I don’t care.” (d) “You are always wrong.”
5. 5.🔍 Which is the odd one out? (a) focusing on the problem (b) saying “I feel…” (c) taking sides at once (d) using a calm voice
6. 6.🔍 Which is the odd one out? (a) listening without blame (b) bringing up old fights (c) finding a middle way (d) saying “I feel…”
7. 7.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 3 (c) step 2 (d) step 1
8. 8.Which of these helps solve a conflict? (a) saying “I feel…” (b) taking sides at once (c) name-calling (d) bringing up old fights
9. 9.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
10. 10.Which of these makes a conflict worse? (a) focusing on the problem (b) saying “I feel…” (c) using a calm voice (d) shouting back
11. 11.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) bringing up old fights (d) finding a middle way
12. 12.Which of these makes a conflict worse? (a) saying “I feel…” (b) spreading gossip (c) finding a middle way (d) apologising sincerely
13. 13.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) combine the best parts (d) the leader picks alone
14. 14.Which of these makes a conflict worse? (a) name-calling (b) focusing on the problem (c) saying “I feel…” (d) finding a middle way
15. 15.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 4 (c) step 1 (d) step 2
16. 16.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 4 (d) step 2
17. 17.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) walking off in anger (d) saying “I feel…”
18. 18.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 2 (c) step 1 (d) step 3
19. 19.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
20. 20.✅ How does solving a conflict end? (a) with an agreed plan (b) with a fight (c) with a winner and loser (d) with silence
21. 21.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
22. 22.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 2 (d) step 1
23. 23.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
24. 24.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
25. 25.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 1 (d) step 4
26. 26.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 3 (d) step 4
27. 27.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
28. 28.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
29. 29.Which of these makes a conflict worse? (a) saying “I feel…” (b) taking sides at once (c) listening without blame (d) using a calm voice
30. 30.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) shouting back (d) focusing on the problem
31. 31.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
32. 32.Which of these helps solve a conflict? (a) name-calling (b) listening without blame (c) taking sides at once (d) spreading gossip
33. 33.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
34. 34.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
35. 35.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
36. 36.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
37. 37.True or false: “shouting back” makes a conflict worse. (a) True (b) False
38. 38.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
39. 39.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 2 (c) step 3 (d) step 4
40. 40.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options

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