Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 145 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: cool off for a minute or hear each side fully? (a) cool off for a minute (b) hear each side fully
2. 2.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) saying “I feel…” (d) shouting back
3. 3.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) take a vote at once (d) pick a winner fast
4. 4.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) finding a middle way (d) bringing up old fights
5. 5.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “Stop being silly!”
6. 6.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to pick a winner (d) to find who to blame
7. 7.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
8. 8.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) using a calm voice (d) walking off in anger
9. 9.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
10. 10.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 3 (d) step 4
11. 11.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
12. 12.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 2 (d) step 3
13. 13.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
14. 14.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
15. 15.🕊️ When solving a conflict, which comes first: cool off for a minute or brainstorm solutions? (a) cool off for a minute (b) brainstorm solutions
16. 16.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
17. 17.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 1 (c) step 4 (d) step 2
18. 18.🔍 Which is the odd one out? (a) bringing up old fights (b) taking sides at once (c) finding a middle way (d) shouting back
19. 19.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) using a calm voice (d) taking sides at once
20. 20.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
21. 21.Which of these makes a conflict worse? (a) apologising sincerely (b) name-calling (c) using a calm voice (d) saying “I feel…”
22. 22.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
23. 23.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
24. 24.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) saying “I feel…” (d) bringing up old fights
25. 25.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
26. 26.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 3 (d) step 4
27. 27.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
28. 28.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 4 (c) step 1 (d) step 2
29. 29.Which of these makes a conflict worse? (a) saying “I feel…” (b) walking off in anger (c) using a calm voice (d) listening without blame
30. 30.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) taking sides at once (d) using a calm voice
31. 31.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
32. 32.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
33. 33.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
34. 34.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
35. 35.Which of these helps solve a conflict? (a) focusing on the problem (b) taking sides at once (c) name-calling (d) walking off in anger
36. 36.True or false: “name-calling” makes a conflict worse. (a) True (b) False
37. 37.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) listening without blame (b) walking off in anger (c) bringing up old fights (d) name-calling
39. 39.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
40. 40.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) saying “I feel…” (d) walking off in anger

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