Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 146 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
2. 2.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) saying “I feel…” (d) name-calling
3. 3.🔍 Which is the odd one out? (a) apologising sincerely (b) shouting back (c) focusing on the problem (d) saying “I feel…”
4. 4.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) help them calm down (d) take a vote at once
5. 5.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) listening without blame (b) taking sides at once (c) apologising sincerely (d) using a calm voice
7. 7.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) use the louder one’s (c) scrap the project (d) the leader picks alone
8. 8.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) using a calm voice (b) name-calling (c) saying “I feel…” (d) focusing on the problem
10. 10.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 1 (d) step 3
11. 11.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
12. 12.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
13. 13.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) taking sides at once (d) apologising sincerely
14. 14.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) walking off in anger (d) listening without blame
15. 15.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
16. 16.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
17. 17.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
18. 18.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
19. 19.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
20. 20.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
21. 21.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
22. 22.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
23. 23.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
24. 24.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
25. 25.Which of these makes a conflict worse? (a) listening without blame (b) shouting back (c) finding a middle way (d) saying “I feel…”
26. 26.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
27. 27.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
28. 28.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together
29. 29.Which of these makes a conflict worse? (a) walking off in anger (b) saying “I feel…” (c) focusing on the problem (d) using a calm voice
30. 30.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) walking off in anger (d) focusing on the problem
31. 31.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
32. 32.🔍 Which is the odd one out? (a) walking off in anger (b) apologising sincerely (c) saying “I feel…” (d) focusing on the problem
33. 33.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
34. 34.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to understand fully (d) to waste time
35. 35.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “You are always wrong.” (d) “Stop being silly!”
36. 36.True or false: “shouting back” makes a conflict worse. (a) True (b) False
37. 37.True or false: “shouting back” helps solve a conflict. (a) True (b) False
38. 38.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 4 (c) step 1 (d) step 3
39. 39.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
40. 40.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions

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