Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 148 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “You are always wrong.”
2. 2.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
3. 3.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) focusing on the problem (d) walking off in anger
4. 4.🔍 Which is the odd one out? (a) apologising sincerely (b) bringing up old fights (c) shouting back (d) taking sides at once
5. 5.Which of these helps solve a conflict? (a) finding a middle way (b) spreading gossip (c) name-calling (d) bringing up old fights
6. 6.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 1 (c) step 4 (d) step 3
7. 7.True or false: “name-calling” makes a conflict worse. (a) False (b) True
8. 8.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
9. 9.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
10. 10.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
11. 11.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
12. 12.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
13. 13.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 2 (c) step 4 (d) step 3
14. 14.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
15. 15.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with a fight (d) with an agreed plan
16. 16.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) pick a winner fast (c) ignore them (d) take a vote at once
17. 17.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
18. 18.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) spreading gossip (d) focusing on the problem
19. 19.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
20. 20.🔍 Which is the odd one out? (a) name-calling (b) shouting back (c) walking off in anger (d) finding a middle way
21. 21.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
22. 22.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
23. 23.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 4 (d) step 2
24. 24.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
25. 25.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 1 (c) step 4 (d) step 2
26. 26.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) apologising sincerely (d) spreading gossip
27. 27.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
28. 28.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 4 (c) step 1 (d) step 2
29. 29.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
30. 30.🕊️ When solving a conflict, which comes first: list possible fixes or cool off for a minute? (a) list possible fixes (b) cool off for a minute
31. 31.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
32. 32.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) name-calling (d) saying “I feel…”
33. 33.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
34. 34.🔍 Which is the odd one out? (a) walking off in anger (b) using a calm voice (c) name-calling (d) spreading gossip
35. 35.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
36. 36.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 3 (d) step 4
37. 37.Which of these helps solve a conflict? (a) shouting back (b) using a calm voice (c) name-calling (d) bringing up old fights
38. 38.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) walking off in anger (d) listening without blame
39. 39.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
40. 40.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath

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