Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 151 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
2. 2.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
3. 3.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) walking off in anger (d) bringing up old fights
4. 4.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to pick a winner (d) to find who to blame
5. 5.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
6. 6.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
7. 7.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
8. 8.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) spreading gossip (d) apologising sincerely
9. 9.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
10. 10.Which of these helps solve a conflict? (a) taking sides at once (b) saying “I feel…” (c) shouting back (d) spreading gossip
11. 11.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
12. 12.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
13. 13.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
14. 14.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
15. 15.Which of these helps solve a conflict? (a) finding a middle way (b) name-calling (c) shouting back (d) bringing up old fights
16. 16.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 4 (c) step 2 (d) step 1
17. 17.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) apologising sincerely (d) bringing up old fights
18. 18.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
19. 19.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 1 (c) step 4 (d) step 2
20. 20.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
21. 21.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
22. 22.Which of these makes a conflict worse? (a) taking sides at once (b) finding a middle way (c) using a calm voice (d) saying “I feel…”
23. 23.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
24. 24.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
25. 25.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 3 (c) step 4 (d) step 2
26. 26.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) help them calm down (d) pick a winner fast
27. 27.🔍 Which is the odd one out? (a) name-calling (b) apologising sincerely (c) taking sides at once (d) walking off in anger
28. 28.🔍 Which is the odd one out? (a) using a calm voice (b) shouting back (c) walking off in anger (d) bringing up old fights
29. 29.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
30. 30.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
31. 31.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
32. 32.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
33. 33.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
34. 34.Which of these makes a conflict worse? (a) focusing on the problem (b) shouting back (c) listening without blame (d) using a calm voice
35. 35.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 3 (d) step 1
36. 36.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
37. 37.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
38. 38.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) scrap the project (d) combine the best parts
39. 39.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
40. 40.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True

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