Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 152 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) bringing up old fights (b) spreading gossip (c) listening without blame (d) name-calling
2. 2.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
3. 3.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
4. 4.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 2 (c) step 1 (d) step 3
5. 5.🔍 Which is the odd one out? (a) taking sides at once (b) apologising sincerely (c) saying “I feel…” (d) using a calm voice
6. 6.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
7. 7.Which of these helps solve a conflict? (a) saying “I feel…” (b) spreading gossip (c) walking off in anger (d) name-calling
8. 8.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
9. 9.True or false: “name-calling” makes a conflict worse. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) using a calm voice (d) spreading gossip
11. 11.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
12. 12.Which of these helps solve a conflict? (a) finding a middle way (b) name-calling (c) taking sides at once (d) shouting back
13. 13.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 3 (d) step 4
14. 14.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
15. 15.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
16. 16.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 1 (d) step 3
17. 17.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
18. 18.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 2 (c) step 1 (d) step 3
19. 19.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 4 (d) step 1
20. 20.🕊️ When solving a conflict, which comes first: let each person speak or brainstorm solutions? (a) let each person speak (b) brainstorm solutions
21. 21.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
22. 22.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
23. 23.Which of these helps solve a conflict? (a) apologising sincerely (b) spreading gossip (c) name-calling (d) shouting back
24. 24.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 4 (d) step 1
25. 25.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
26. 26.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
27. 27.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) the leader picks alone (c) scrap the project (d) use the louder one’s
28. 28.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
29. 29.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
30. 30.Which of these makes a conflict worse? (a) using a calm voice (b) taking sides at once (c) listening without blame (d) saying “I feel…”
31. 31.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) listening without blame (d) name-calling
32. 32.True or false: “shouting back” helps solve a conflict. (a) True (b) False
33. 33.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
34. 34.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
35. 35.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 3 (c) step 1 (d) step 4
36. 36.🔍 Which is the odd one out? (a) taking sides at once (b) finding a middle way (c) shouting back (d) walking off in anger
37. 37.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
38. 38.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) walking off in anger (d) saying “I feel…”
39. 39.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
40. 40.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) focusing on the problem (d) walking off in anger

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