Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 153 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
2. 2.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) take a vote at once (d) ignore them
3. 3.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
4. 4.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
5. 5.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
6. 6.Which of these makes a conflict worse? (a) name-calling (b) saying “I feel…” (c) apologising sincerely (d) listening without blame
7. 7.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
8. 8.Which of these makes a conflict worse? (a) taking sides at once (b) using a calm voice (c) apologising sincerely (d) finding a middle way
9. 9.Which of these helps solve a conflict? (a) walking off in anger (b) apologising sincerely (c) spreading gossip (d) name-calling
10. 10.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
11. 11.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) saying “I feel…” (d) bringing up old fights
12. 12.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 4 (c) step 2 (d) step 1
13. 13.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
14. 14.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) using a calm voice (d) shouting back
15. 15.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
16. 16.Which of these helps solve a conflict? (a) bringing up old fights (b) saying “I feel…” (c) name-calling (d) taking sides at once
17. 17.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes
18. 18.Which of these makes a conflict worse? (a) walking off in anger (b) using a calm voice (c) saying “I feel…” (d) apologising sincerely
19. 19.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
20. 20.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) combine the best parts (d) scrap the project
21. 21.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) listening without blame (d) name-calling
22. 22.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 4 (c) step 2 (d) step 1
23. 23.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 1 (c) step 4 (d) step 3
24. 24.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “You are always wrong.”
25. 25.Which of these makes a conflict worse? (a) shouting back (b) listening without blame (c) saying “I feel…” (d) apologising sincerely
26. 26.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 2 (c) step 1 (d) step 4
27. 27.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) finding a middle way (d) walking off in anger
28. 28.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) taking sides at once (b) bringing up old fights (c) spreading gossip (d) apologising sincerely
30. 30.🔍 Which is the odd one out? (a) using a calm voice (b) spreading gossip (c) saying “I feel…” (d) listening without blame
31. 31.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with a fight (d) with silence
32. 32.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to understand fully (d) to find who to blame
33. 33.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) name-calling (d) using a calm voice
34. 34.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
35. 35.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) using a calm voice (d) name-calling
36. 36.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
37. 37.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
38. 38.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
39. 39.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) bringing up old fights (d) saying “I feel…”
40. 40.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 1 (c) step 2 (d) step 3

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