Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 155 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) ignore them (d) pick a winner fast
2. 2.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 3 (c) step 2 (d) step 1
3. 3.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) saying “I feel…” (d) taking sides at once
4. 4.🔍 Which is the odd one out? (a) focusing on the problem (b) shouting back (c) walking off in anger (d) taking sides at once
5. 5.True or false: “name-calling” helps solve a conflict. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) saying “I feel…” (b) shouting back (c) taking sides at once (d) name-calling
7. 7.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
8. 8.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
9. 9.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
10. 10.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
11. 11.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) taking sides at once (d) listening without blame
12. 12.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 4 (d) step 3
13. 13.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
14. 14.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 3 (d) step 4
15. 15.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 3 (d) step 4
16. 16.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
17. 17.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
18. 18.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
19. 19.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 2 (c) step 4 (d) step 3
20. 20.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 2 (c) step 3 (d) step 4
21. 21.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) listening without blame (d) walking off in anger
22. 22.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
23. 23.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
24. 24.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
25. 25.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
26. 26.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
27. 27.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) use the louder one’s (d) combine the best parts
28. 28.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
29. 29.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
30. 30.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) finding a middle way (b) spreading gossip (c) walking off in anger (d) taking sides at once
32. 32.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
33. 33.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a winner and loser (d) with a fight
34. 34.Which of these makes a conflict worse? (a) apologising sincerely (b) spreading gossip (c) saying “I feel…” (d) focusing on the problem
35. 35.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) using a calm voice (d) name-calling
36. 36.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
37. 37.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
38. 38.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 4 (c) step 1 (d) step 2
39. 39.True or false: “name-calling” makes a conflict worse. (a) False (b) True
40. 40.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak

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