Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 158 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
2. 2.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 3 (d) step 2
3. 3.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 2 (d) step 3
4. 4.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 3 (c) step 4 (d) step 1
5. 5.🔍 Which is the odd one out? (a) apologising sincerely (b) name-calling (c) using a calm voice (d) saying “I feel…”
6. 6.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 2 (c) step 4 (d) step 3
7. 7.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 2 (c) step 1 (d) step 3
8. 8.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) listening without blame (d) spreading gossip
9. 9.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
10. 10.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
11. 11.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
12. 12.🔍 Which is the odd one out? (a) saying “I feel…” (b) bringing up old fights (c) name-calling (d) taking sides at once
13. 13.🔍 Which is the odd one out? (a) bringing up old fights (b) walking off in anger (c) spreading gossip (d) using a calm voice
14. 14.Which of these helps solve a conflict? (a) name-calling (b) saying “I feel…” (c) bringing up old fights (d) spreading gossip
15. 15.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
16. 16.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) taking sides at once (d) focusing on the problem
17. 17.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
18. 18.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
19. 19.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
20. 20.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to pick a winner (d) to waste time
21. 21.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a winner and loser (d) with a fight
22. 22.Which of these makes a conflict worse? (a) finding a middle way (b) shouting back (c) saying “I feel…” (d) apologising sincerely
23. 23.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
24. 24.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
25. 25.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
26. 26.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) use the louder one’s (d) combine the best parts
27. 27.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 3 (d) step 2
28. 28.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
29. 29.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 1 (d) step 3
30. 30.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
31. 31.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 2 (d) step 3
32. 32.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) shouting back (d) apologising sincerely
33. 33.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
34. 34.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) listening without blame (d) shouting back
35. 35.🔍 Which is the odd one out? (a) walking off in anger (b) focusing on the problem (c) name-calling (d) taking sides at once
36. 36.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
37. 37.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 3 (d) step 2
38. 38.Which of these makes a conflict worse? (a) taking sides at once (b) using a calm voice (c) finding a middle way (d) apologising sincerely
39. 39.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
40. 40.🔍 Which is the odd one out? (a) saying “I feel…” (b) walking off in anger (c) using a calm voice (d) listening without blame

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