Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 159 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
2. 2.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
3. 3.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
4. 4.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
5. 5.Which of these makes a conflict worse? (a) shouting back (b) finding a middle way (c) using a calm voice (d) focusing on the problem
6. 6.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) help them calm down (d) take a vote at once
7. 7.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
8. 8.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
9. 9.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
10. 10.Which of these helps solve a conflict? (a) bringing up old fights (b) saying “I feel…” (c) shouting back (d) name-calling
11. 11.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
12. 12.True or false: “shouting back” helps solve a conflict. (a) False (b) True
13. 13.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
14. 14.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) finding a middle way (d) name-calling
15. 15.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
16. 16.Which of these helps solve a conflict? (a) walking off in anger (b) using a calm voice (c) name-calling (d) spreading gossip
17. 17.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 3 (c) step 4 (d) step 2
18. 18.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
19. 19.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) walking off in anger (d) saying “I feel…”
20. 20.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) bringing up old fights (d) apologising sincerely
21. 21.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
22. 22.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
23. 23.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with a fight (d) with an agreed plan
24. 24.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 2 (d) step 1
25. 25.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
26. 26.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 3 (d) step 4
27. 27.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 4 (d) step 2
28. 28.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
29. 29.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 3 (d) step 4
30. 30.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
31. 31.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
32. 32.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
33. 33.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
34. 34.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) walking off in anger (d) focusing on the problem
35. 35.Which of these makes a conflict worse? (a) bringing up old fights (b) listening without blame (c) finding a middle way (d) saying “I feel…”
36. 36.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
37. 37.True or false: “name-calling” helps solve a conflict. (a) False (b) True
38. 38.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
39. 39.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
40. 40.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse

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