Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 160 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 2 (d) step 3
2. 2.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with an agreed plan (d) with silence
3. 3.Which of these makes a conflict worse? (a) shouting back (b) finding a middle way (c) apologising sincerely (d) using a calm voice
4. 4.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
5. 5.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 3 (d) step 2
6. 6.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
7. 7.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) listening without blame (d) name-calling
9. 9.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
10. 10.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 4 (c) step 3 (d) step 2
11. 11.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
12. 12.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
13. 13.Which of these helps solve a conflict? (a) saying “I feel…” (b) shouting back (c) walking off in anger (d) taking sides at once
14. 14.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
15. 15.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
16. 16.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
17. 17.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
18. 18.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) ignore them (d) help them calm down
19. 19.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) spreading gossip (d) listening without blame
20. 20.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
21. 21.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
22. 22.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
23. 23.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
24. 24.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 2 (d) step 3
25. 25.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath
26. 26.🕊️ When solving a conflict, which comes first: cool off for a minute or brainstorm solutions? (a) cool off for a minute (b) brainstorm solutions
27. 27.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) finding a middle way (d) taking sides at once
28. 28.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
29. 29.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
30. 30.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 2 (c) step 3 (d) step 1
31. 31.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “I don’t care.” (d) “Let’s hear both sides.”
32. 32.Which of these helps solve a conflict? (a) focusing on the problem (b) bringing up old fights (c) shouting back (d) taking sides at once
33. 33.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
34. 34.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
35. 35.Which of these makes a conflict worse? (a) listening without blame (b) walking off in anger (c) using a calm voice (d) saying “I feel…”
36. 36.Which of these helps solve a conflict? (a) apologising sincerely (b) spreading gossip (c) bringing up old fights (d) name-calling
37. 37.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) using a calm voice (d) bringing up old fights
38. 38.Which of these makes a conflict worse? (a) saying “I feel…” (b) apologising sincerely (c) name-calling (d) finding a middle way
39. 39.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 2 (d) step 4
40. 40.🔍 Which is the odd one out? (a) bringing up old fights (b) focusing on the problem (c) listening without blame (d) finding a middle way

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