Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 162 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
2. 2.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) name-calling (d) listening without blame
3. 3.🔍 Which is the odd one out? (a) shouting back (b) using a calm voice (c) spreading gossip (d) walking off in anger
4. 4.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) bringing up old fights (d) focusing on the problem
5. 5.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
6. 6.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
7. 7.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with an agreed plan (d) with a fight
8. 8.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 1 (d) step 2
9. 9.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
10. 10.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
11. 11.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
12. 12.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) using a calm voice (d) shouting back
13. 13.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
14. 14.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) combine the best parts (d) scrap the project
15. 15.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) ignore them (d) help them calm down
16. 16.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
17. 17.🔍 Which is the odd one out? (a) apologising sincerely (b) shouting back (c) finding a middle way (d) saying “I feel…”
18. 18.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) saying “I feel…” (d) name-calling
19. 19.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
20. 20.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 1 (d) step 4
21. 21.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
22. 22.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
23. 23.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
24. 24.Which of these makes a conflict worse? (a) spreading gossip (b) finding a middle way (c) apologising sincerely (d) using a calm voice
25. 25.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
26. 26.Which of these helps solve a conflict? (a) finding a middle way (b) shouting back (c) taking sides at once (d) spreading gossip
27. 27.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
28. 28.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
29. 29.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
30. 30.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
31. 31.🕊️ When solving a conflict, which comes first: let each person speak or brainstorm solutions? (a) let each person speak (b) brainstorm solutions
32. 32.True or false: “name-calling” helps solve a conflict. (a) True (b) False
33. 33.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
34. 34.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
35. 35.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 3 (d) step 4
36. 36.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
37. 37.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) walking off in anger (d) finding a middle way
38. 38.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 1 (c) step 3 (d) step 2
39. 39.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
40. 40.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to pick a winner (d) to waste time

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