Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 165 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) finding a middle way (b) bringing up old fights (c) spreading gossip (d) shouting back
2. 2.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
3. 3.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 1 (c) step 2 (d) step 4
4. 4.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
5. 5.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “Let’s hear both sides.”
6. 6.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to find who to blame (d) to waste time
7. 7.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) shouting back (d) saying “I feel…”
8. 8.🔍 Which is the odd one out? (a) apologising sincerely (b) spreading gossip (c) focusing on the problem (d) saying “I feel…”
9. 9.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together
10. 10.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 3 (d) step 4
11. 11.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
12. 12.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
13. 13.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 4 (d) step 2
14. 14.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 3 (c) step 1 (d) step 2
15. 15.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) walking off in anger (d) saying “I feel…”
16. 16.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
17. 17.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) finding a middle way (b) taking sides at once (c) listening without blame (d) saying “I feel…”
19. 19.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 3 (c) step 2 (d) step 1
20. 20.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
21. 21.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with silence (d) with a winner and loser
22. 22.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
23. 23.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) bringing up old fights (d) finding a middle way
24. 24.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) pick a winner fast (d) take a vote at once
25. 25.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) walking off in anger (d) using a calm voice
26. 26.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) finding a middle way (d) spreading gossip
27. 27.Which of these makes a conflict worse? (a) apologising sincerely (b) finding a middle way (c) shouting back (d) using a calm voice
28. 28.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
29. 29.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
30. 30.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
31. 31.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
32. 32.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) name-calling (d) saying “I feel…”
33. 33.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
34. 34.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 2 (d) step 3
35. 35.🔍 Which is the odd one out? (a) bringing up old fights (b) focusing on the problem (c) listening without blame (d) saying “I feel…”
36. 36.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
37. 37.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 2 (c) step 3 (d) step 4
38. 38.True or false: “shouting back” makes a conflict worse. (a) False (b) True
39. 39.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
40. 40.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 3 (d) step 2

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