Leadership Skills Worksheet: Conflict Resolution
Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.
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- 1.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 3 (d) step 1
- 2.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) use the louder one’s (c) the leader picks alone (d) scrap the project
- 3.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 1 (c) step 3 (d) step 4
- 4.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) saying “I feel…” (d) bringing up old fights
- 5.🔍 Which is the odd one out? (a) taking sides at once (b) listening without blame (c) walking off in anger (d) shouting back
- 6.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
- 7.🔍 Which is the odd one out? (a) saying “I feel…” (b) shouting back (c) spreading gossip (d) taking sides at once
- 8.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) apologising sincerely (d) shouting back
- 9.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
- 10.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) apologising sincerely (d) bringing up old fights
- 11.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
- 12.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 4 (d) step 1
- 13.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
- 14.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
- 15.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
- 16.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “I don’t care.” (d) “Stop being silly!”
- 17.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
- 18.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) using a calm voice (d) shouting back
- 19.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
- 20.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
- 21.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
- 22.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 1 (d) step 4
- 23.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) using a calm voice (d) bringing up old fights
- 24.True or false: “name-calling” makes a conflict worse. (a) True (b) False
- 25.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
- 26.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
- 27.Which of these makes a conflict worse? (a) listening without blame (b) name-calling (c) finding a middle way (d) apologising sincerely
- 28.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) bringing up old fights (d) using a calm voice
- 29.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) focusing on the problem (d) bringing up old fights
- 30.Which of these helps solve a conflict? (a) taking sides at once (b) focusing on the problem (c) walking off in anger (d) spreading gossip
- 31.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
- 32.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) help them calm down (d) ignore them
- 33.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
- 34.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
- 35.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) using a calm voice (d) taking sides at once
- 36.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 4 (d) step 2
- 37.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) finding a middle way (d) spreading gossip
- 38.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
- 39.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 2 (d) step 4
- 40.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together
Answer key
- step 2
- combine the best parts
- step 3
- saying “I feel…”
- listening without blame
- True
- saying “I feel…”
- apologising sincerely
- True
- apologising sincerely
- makes it worse
- step 1
- brainstorm solutions
- False
- list possible fixes
- “Let’s hear both sides.”
- helps solve it
- using a calm voice
- brainstorm solutions
- list possible fixes
- find options
- step 1
- using a calm voice
- True
- False
- True
- name-calling
- bringing up old fights
- focusing on the problem
- focusing on the problem
- helps solve it
- help them calm down
- False
- False
- taking sides at once
- step 2
- spreading gossip
- False
- step 2
- hear each side fully
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