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Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 169 · 40 questions
TalentJR

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

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  1. 1.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 3 (d) step 1
  2. 2.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) use the louder one’s (c) the leader picks alone (d) scrap the project
  3. 3.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 1 (c) step 3 (d) step 4
  4. 4.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) saying “I feel…” (d) bringing up old fights
  5. 5.🔍 Which is the odd one out? (a) taking sides at once (b) listening without blame (c) walking off in anger (d) shouting back
  6. 6.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
  7. 7.🔍 Which is the odd one out? (a) saying “I feel…” (b) shouting back (c) spreading gossip (d) taking sides at once
  8. 8.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) apologising sincerely (d) shouting back
  9. 9.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
  10. 10.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) apologising sincerely (d) bringing up old fights
  11. 11.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
  12. 12.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 4 (d) step 1
  13. 13.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
  14. 14.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
  15. 15.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
  16. 16.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “I don’t care.” (d) “Stop being silly!”
  17. 17.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
  18. 18.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) using a calm voice (d) shouting back
  19. 19.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
  20. 20.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
  21. 21.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
  22. 22.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 1 (d) step 4
  23. 23.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) using a calm voice (d) bringing up old fights
  24. 24.True or false: “name-calling” makes a conflict worse. (a) True (b) False
  25. 25.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
  26. 26.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
  27. 27.Which of these makes a conflict worse? (a) listening without blame (b) name-calling (c) finding a middle way (d) apologising sincerely
  28. 28.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) bringing up old fights (d) using a calm voice
  29. 29.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) focusing on the problem (d) bringing up old fights
  30. 30.Which of these helps solve a conflict? (a) taking sides at once (b) focusing on the problem (c) walking off in anger (d) spreading gossip
  31. 31.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
  32. 32.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) help them calm down (d) ignore them
  33. 33.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
  34. 34.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
  35. 35.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) using a calm voice (d) taking sides at once
  36. 36.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 4 (d) step 2
  37. 37.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) finding a middle way (d) spreading gossip
  38. 38.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
  39. 39.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 2 (d) step 4
  40. 40.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together

Answer key

  1. step 2
  2. combine the best parts
  3. step 3
  4. saying “I feel…”
  5. listening without blame
  6. True
  7. saying “I feel…”
  8. apologising sincerely
  9. True
  10. apologising sincerely
  11. makes it worse
  12. step 1
  13. brainstorm solutions
  14. False
  15. list possible fixes
  16. “Let’s hear both sides.”
  17. helps solve it
  18. using a calm voice
  19. brainstorm solutions
  20. list possible fixes
  21. find options
  22. step 1
  23. using a calm voice
  24. True
  25. False
  26. True
  27. name-calling
  28. bringing up old fights
  29. focusing on the problem
  30. focusing on the problem
  31. helps solve it
  32. help them calm down
  33. False
  34. False
  35. taking sides at once
  36. step 2
  37. spreading gossip
  38. False
  39. step 2
  40. hear each side fully

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