Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 170 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
2. 2.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 1 (c) step 3 (d) step 4
3. 3.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 2 (d) step 3
4. 4.🔍 Which is the odd one out? (a) bringing up old fights (b) saying “I feel…” (c) name-calling (d) spreading gossip
5. 5.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
6. 6.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
7. 7.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
8. 8.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 4 (d) step 1
9. 9.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) saying “I feel…” (d) shouting back
10. 10.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
11. 11.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “I don’t care.”
12. 12.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
13. 13.Which of these helps solve a conflict? (a) taking sides at once (b) focusing on the problem (c) bringing up old fights (d) name-calling
14. 14.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
15. 15.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
16. 16.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
17. 17.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
18. 18.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
19. 19.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
20. 20.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
21. 21.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
22. 22.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 2 (c) step 3 (d) step 1
23. 23.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
24. 24.🕊️ When solving a conflict, which comes first: hear each side fully or shake hands on a plan? (a) hear each side fully (b) shake hands on a plan
25. 25.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
26. 26.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) spreading gossip (d) listening without blame
27. 27.Which of these makes a conflict worse? (a) saying “I feel…” (b) spreading gossip (c) focusing on the problem (d) using a calm voice
28. 28.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
29. 29.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
30. 30.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
31. 31.Which of these makes a conflict worse? (a) apologising sincerely (b) finding a middle way (c) listening without blame (d) walking off in anger
32. 32.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
33. 33.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
34. 34.🔍 Which is the odd one out? (a) shouting back (b) finding a middle way (c) taking sides at once (d) walking off in anger
35. 35.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
36. 36.Which of these helps solve a conflict? (a) bringing up old fights (b) finding a middle way (c) spreading gossip (d) walking off in anger
37. 37.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 3 (d) step 1
38. 38.Which of these helps solve a conflict? (a) apologising sincerely (b) walking off in anger (c) taking sides at once (d) shouting back
39. 39.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
40. 40.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute

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