Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 17 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) name-calling (d) listening without blame
2. 2.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) use the louder one’s (d) the leader picks alone
3. 3.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 4 (d) step 3
4. 4.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 2 (c) step 4 (d) step 1
5. 5.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
6. 6.Which of these helps solve a conflict? (a) using a calm voice (b) taking sides at once (c) bringing up old fights (d) shouting back
7. 7.Which of these helps solve a conflict? (a) listening without blame (b) name-calling (c) taking sides at once (d) walking off in anger
8. 8.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
9. 9.True or false: “name-calling” helps solve a conflict. (a) False (b) True
10. 10.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) shouting back (d) saying “I feel…”
12. 12.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
13. 13.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
14. 14.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) taking sides at once (d) apologising sincerely
15. 15.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 2 (d) step 1
16. 16.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
17. 17.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to find who to blame (d) to understand fully
18. 18.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
19. 19.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
20. 20.🔍 Which is the odd one out? (a) using a calm voice (b) spreading gossip (c) shouting back (d) name-calling
21. 21.Which of these makes a conflict worse? (a) focusing on the problem (b) name-calling (c) finding a middle way (d) apologising sincerely
22. 22.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
23. 23.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 1 (d) step 2
24. 24.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 3 (c) step 2 (d) step 1
25. 25.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
26. 26.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
27. 27.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “Stop being silly!”
28. 28.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
29. 29.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) finding a middle way (d) name-calling
30. 30.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 3 (d) step 4
31. 31.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) shouting back (d) saying “I feel…”
32. 32.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
33. 33.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
34. 34.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
35. 35.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
36. 36.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
37. 37.True or false: “shouting back” helps solve a conflict. (a) True (b) False
38. 38.Which of these helps solve a conflict? (a) shouting back (b) walking off in anger (c) focusing on the problem (d) name-calling
39. 39.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
40. 40.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 2 (d) step 3

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