Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 172 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) taking sides at once (d) saying “I feel…”
2. 2.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) spreading gossip (d) saying “I feel…”
3. 3.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 3 (d) step 2
4. 4.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
5. 5.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “I don’t care.” (d) “Let’s hear both sides.”
6. 6.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
7. 7.Which of these makes a conflict worse? (a) name-calling (b) apologising sincerely (c) finding a middle way (d) saying “I feel…”
8. 8.🔍 Which is the odd one out? (a) saying “I feel…” (b) name-calling (c) shouting back (d) taking sides at once
9. 9.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
10. 10.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
11. 11.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
12. 12.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
13. 13.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
14. 14.Which of these helps solve a conflict? (a) saying “I feel…” (b) taking sides at once (c) name-calling (d) shouting back
15. 15.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 3 (d) step 1
16. 16.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
17. 17.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
18. 18.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) shouting back (d) finding a middle way
19. 19.🕊️ When solving a conflict, which comes first: brainstorm solutions or cool off for a minute? (a) brainstorm solutions (b) cool off for a minute
20. 20.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
21. 21.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
22. 22.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
23. 23.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
24. 24.Which of these makes a conflict worse? (a) saying “I feel…” (b) apologising sincerely (c) taking sides at once (d) using a calm voice
25. 25.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
26. 26.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 1 (c) step 3 (d) step 2
27. 27.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
28. 28.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
29. 29.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) use the louder one’s (d) scrap the project
30. 30.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
31. 31.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
32. 32.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
33. 33.Which of these makes a conflict worse? (a) walking off in anger (b) apologising sincerely (c) listening without blame (d) using a calm voice
34. 34.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
35. 35.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 2 (d) step 3
36. 36.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) taking sides at once (d) apologising sincerely
37. 37.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
38. 38.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
39. 39.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) using a calm voice (d) spreading gossip
40. 40.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False

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