Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 173 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
2. 2.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 1 (d) step 2
3. 3.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) using a calm voice (d) shouting back
4. 4.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with a fight (d) with silence
5. 5.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
6. 6.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 2 (d) step 3
7. 7.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 2 (d) step 1
8. 8.Which of these helps solve a conflict? (a) spreading gossip (b) bringing up old fights (c) apologising sincerely (d) name-calling
9. 9.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) scrap the project (d) combine the best parts
10. 10.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 4 (d) step 3
11. 11.Which of these makes a conflict worse? (a) shouting back (b) finding a middle way (c) apologising sincerely (d) using a calm voice
12. 12.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
13. 13.🔍 Which is the odd one out? (a) using a calm voice (b) shouting back (c) bringing up old fights (d) walking off in anger
14. 14.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
15. 15.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
16. 16.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
17. 17.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
18. 18.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
19. 19.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) bringing up old fights (d) focusing on the problem
20. 20.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
21. 21.🕊️ When solving a conflict, which comes first: hear each side fully or shake hands on a plan? (a) hear each side fully (b) shake hands on a plan
22. 22.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
23. 23.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
24. 24.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 1 (c) step 3 (d) step 4
25. 25.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
26. 26.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
27. 27.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
28. 28.True or false: “shouting back” helps solve a conflict. (a) True (b) False
29. 29.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 4 (d) step 1
30. 30.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) saying “I feel…” (d) walking off in anger
31. 31.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 3 (c) step 1 (d) step 2
32. 32.Which of these makes a conflict worse? (a) apologising sincerely (b) name-calling (c) saying “I feel…” (d) using a calm voice
33. 33.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) bringing up old fights (d) saying “I feel…”
34. 34.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
35. 35.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
36. 36.Which of these helps solve a conflict? (a) taking sides at once (b) listening without blame (c) name-calling (d) bringing up old fights
37. 37.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
38. 38.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 1 (d) step 2
39. 39.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) bringing up old fights (b) apologising sincerely (c) name-calling (d) shouting back

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