Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 174 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
2. 2.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 2 (c) step 1 (d) step 3
3. 3.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
4. 4.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) spreading gossip (d) using a calm voice
5. 5.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
6. 6.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 2 (c) step 4 (d) step 3
7. 7.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 3 (c) step 1 (d) step 4
8. 8.🔍 Which is the odd one out? (a) name-calling (b) taking sides at once (c) walking off in anger (d) apologising sincerely
9. 9.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) bringing up old fights (d) finding a middle way
10. 10.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
11. 11.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
12. 12.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
13. 13.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
14. 14.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) scrap the project (d) use the louder one’s
15. 15.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
16. 16.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) taking sides at once (d) apologising sincerely
17. 17.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 1 (c) step 2 (d) step 3
18. 18.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
19. 19.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) focusing on the problem (d) spreading gossip
20. 20.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) apologising sincerely (d) walking off in anger
21. 21.🔍 Which is the odd one out? (a) using a calm voice (b) walking off in anger (c) spreading gossip (d) shouting back
22. 22.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes
23. 23.Which of these makes a conflict worse? (a) using a calm voice (b) bringing up old fights (c) saying “I feel…” (d) finding a middle way
24. 24.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to pick a winner (d) to waste time
25. 25.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) focusing on the problem (d) taking sides at once
26. 26.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
27. 27.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
28. 28.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
29. 29.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
30. 30.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
31. 31.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) pick a winner fast (d) help them calm down
32. 32.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 3 (d) step 1
33. 33.🕊️ When solving a conflict, which comes first: cool off for a minute or brainstorm solutions? (a) cool off for a minute (b) brainstorm solutions
34. 34.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
35. 35.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
36. 36.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
37. 37.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
38. 38.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
40. 40.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True

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