Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 175 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) help them calm down (d) ignore them
2. 2.Which of these makes a conflict worse? (a) saying “I feel…” (b) listening without blame (c) using a calm voice (d) bringing up old fights
3. 3.🔍 Which is the odd one out? (a) listening without blame (b) shouting back (c) spreading gossip (d) bringing up old fights
4. 4.🔍 Which is the odd one out? (a) name-calling (b) apologising sincerely (c) spreading gossip (d) shouting back
5. 5.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 3 (d) step 4
6. 6.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
7. 7.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “I don’t care.”
8. 8.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) walking off in anger (d) finding a middle way
9. 9.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
10. 10.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
11. 11.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
12. 12.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
13. 13.Which of these helps solve a conflict? (a) taking sides at once (b) apologising sincerely (c) spreading gossip (d) shouting back
14. 14.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) combine the best parts (d) the leader picks alone
15. 15.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) shouting back (d) using a calm voice
16. 16.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
17. 17.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
18. 18.True or false: “shouting back” helps solve a conflict. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) saying “I feel…” (d) walking off in anger
20. 20.🔍 Which is the odd one out? (a) bringing up old fights (b) finding a middle way (c) focusing on the problem (d) using a calm voice
21. 21.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) focusing on the problem (d) name-calling
22. 22.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to waste time (d) to find who to blame
23. 23.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
24. 24.🕊️ When solving a conflict, which comes first: cool off for a minute or choose a fix together? (a) cool off for a minute (b) choose a fix together
25. 25.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
26. 26.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) spreading gossip (d) focusing on the problem
27. 27.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
28. 28.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 4 (d) step 3
29. 29.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
30. 30.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 3 (c) step 4 (d) step 1
31. 31.Which of these makes a conflict worse? (a) apologising sincerely (b) spreading gossip (c) listening without blame (d) using a calm voice
32. 32.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
33. 33.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 1 (d) step 2
34. 34.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 3 (d) step 1
35. 35.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) walking off in anger (d) focusing on the problem
36. 36.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
37. 37.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
38. 38.True or false: “name-calling” makes a conflict worse. (a) True (b) False
39. 39.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
40. 40.Which of these helps solve a conflict? (a) spreading gossip (b) focusing on the problem (c) walking off in anger (d) taking sides at once

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