Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 176 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 1 (d) step 2
2. 2.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to understand fully (d) to waste time
3. 3.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
4. 4.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 3 (d) step 1
5. 5.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 3 (c) step 4 (d) step 1
6. 6.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
7. 7.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) name-calling (d) apologising sincerely
8. 8.Which of these makes a conflict worse? (a) finding a middle way (b) focusing on the problem (c) saying “I feel…” (d) name-calling
9. 9.Which of these helps solve a conflict? (a) walking off in anger (b) name-calling (c) finding a middle way (d) shouting back
10. 10.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
11. 11.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
12. 12.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) apologising sincerely (d) shouting back
13. 13.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
14. 14.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
15. 15.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) shouting back (d) saying “I feel…”
16. 16.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
17. 17.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
18. 18.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
19. 19.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
20. 20.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 4 (d) step 2
21. 21.🔍 Which is the odd one out? (a) spreading gossip (b) saying “I feel…” (c) name-calling (d) bringing up old fights
22. 22.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
23. 23.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) taking sides at once (b) listening without blame (c) finding a middle way (d) using a calm voice
25. 25.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
26. 26.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 2 (d) step 1
27. 27.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
28. 28.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) focusing on the problem (d) bringing up old fights
29. 29.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
30. 30.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 3 (c) step 1 (d) step 4
31. 31.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 1 (d) step 3
32. 32.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 4 (d) step 1
33. 33.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
34. 34.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 4 (d) step 2
35. 35.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
36. 36.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
37. 37.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 3 (d) step 2
38. 38.🔍 Which is the odd one out? (a) bringing up old fights (b) shouting back (c) listening without blame (d) spreading gossip
39. 39.Which of these makes a conflict worse? (a) apologising sincerely (b) finding a middle way (c) spreading gossip (d) using a calm voice
40. 40.True or false: “shouting back” helps solve a conflict. (a) True (b) False

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