Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 180 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) name-calling (b) bringing up old fights (c) taking sides at once (d) saying “I feel…”
2. 2.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) bringing up old fights (d) apologising sincerely
3. 3.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
4. 4.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
5. 5.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
6. 6.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 1 (c) step 3 (d) step 4
7. 7.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
8. 8.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
9. 9.Which of these helps solve a conflict? (a) bringing up old fights (b) saying “I feel…” (c) taking sides at once (d) spreading gossip
10. 10.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
11. 11.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
12. 12.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) the leader picks alone (d) combine the best parts
13. 13.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
14. 14.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
15. 15.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 1 (c) step 4 (d) step 2
16. 16.True or false: “name-calling” helps solve a conflict. (a) False (b) True
17. 17.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
18. 18.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 4 (d) step 2
19. 19.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 1 (d) step 4
20. 20.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) focusing on the problem (d) taking sides at once
21. 21.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
22. 22.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
23. 23.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 2 (d) step 3
24. 24.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
25. 25.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
26. 26.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
27. 27.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
28. 28.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
29. 29.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
30. 30.🔍 Which is the odd one out? (a) name-calling (b) walking off in anger (c) bringing up old fights (d) apologising sincerely
31. 31.Which of these makes a conflict worse? (a) using a calm voice (b) taking sides at once (c) saying “I feel…” (d) listening without blame
32. 32.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) saying “I feel…” (b) name-calling (c) using a calm voice (d) finding a middle way
34. 34.Which of these helps solve a conflict? (a) focusing on the problem (b) spreading gossip (c) taking sides at once (d) name-calling
35. 35.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to find who to blame (d) to waste time
36. 36.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 2 (d) step 4
37. 37.🔍 Which is the odd one out? (a) apologising sincerely (b) walking off in anger (c) finding a middle way (d) listening without blame
38. 38.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
39. 39.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
40. 40.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True

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