Leadership Skills Worksheet: Conflict Resolution
Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.
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- 1.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
- 2.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 3 (d) step 1
- 3.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 3 (d) step 1
- 4.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with silence (d) with an agreed plan
- 5.🔍 Which is the odd one out? (a) taking sides at once (b) finding a middle way (c) walking off in anger (d) bringing up old fights
- 6.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 1 (c) step 3 (d) step 2
- 7.🔍 Which is the odd one out? (a) focusing on the problem (b) saying “I feel…” (c) taking sides at once (d) listening without blame
- 8.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
- 9.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “You are always wrong.”
- 10.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
- 11.Which of these makes a conflict worse? (a) finding a middle way (b) spreading gossip (c) focusing on the problem (d) listening without blame
- 12.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) spreading gossip (d) finding a middle way
- 13.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
- 14.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 1 (c) step 4 (d) step 3
- 15.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) taking sides at once (d) focusing on the problem
- 16.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) apologising sincerely (d) shouting back
- 17.Which of these helps solve a conflict? (a) spreading gossip (b) listening without blame (c) bringing up old fights (d) name-calling
- 18.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
- 19.Which of these makes a conflict worse? (a) bringing up old fights (b) focusing on the problem (c) using a calm voice (d) apologising sincerely
- 20.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
- 21.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
- 22.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) name-calling (d) using a calm voice
- 23.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
- 24.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) focusing on the problem (d) bringing up old fights
- 25.🕊️ When solving a conflict, which comes first: let each person speak or brainstorm solutions? (a) let each person speak (b) brainstorm solutions
- 26.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
- 27.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) walking off in anger (d) listening without blame
- 28.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) walking off in anger (d) apologising sincerely
- 29.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 1 (c) step 3 (d) step 4
- 30.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) scrap the project (d) combine the best parts
- 31.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
- 32.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
- 33.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
- 34.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 2 (c) step 1 (d) step 3
- 35.🔍 Which is the odd one out? (a) name-calling (b) bringing up old fights (c) apologising sincerely (d) shouting back
- 36.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
- 37.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
- 38.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
- 39.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
- 40.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
Answer key
- hear each side fully
- step 1
- step 1
- with an agreed plan
- finding a middle way
- step 3
- taking sides at once
- let each person speak
- “Let’s hear both sides.”
- True
- spreading gossip
- finding a middle way
- help them calm down
- step 2
- focusing on the problem
- shouting back
- listening without blame
- helps solve it
- bringing up old fights
- let each person speak
- False
- name-calling
- find options
- focusing on the problem
- let each person speak
- helps solve it
- walking off in anger
- apologising sincerely
- step 2
- combine the best parts
- list possible fixes
- makes it worse
- calm down
- step 4
- apologising sincerely
- hear each side fully
- False
- listen to both sides
- list possible fixes
- makes it worse
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