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Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 181 · 40 questions
TalentJR

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

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  1. 1.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
  2. 2.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 3 (d) step 1
  3. 3.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 3 (d) step 1
  4. 4.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with silence (d) with an agreed plan
  5. 5.🔍 Which is the odd one out? (a) taking sides at once (b) finding a middle way (c) walking off in anger (d) bringing up old fights
  6. 6.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 1 (c) step 3 (d) step 2
  7. 7.🔍 Which is the odd one out? (a) focusing on the problem (b) saying “I feel…” (c) taking sides at once (d) listening without blame
  8. 8.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
  9. 9.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “You are always wrong.”
  10. 10.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
  11. 11.Which of these makes a conflict worse? (a) finding a middle way (b) spreading gossip (c) focusing on the problem (d) listening without blame
  12. 12.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) spreading gossip (d) finding a middle way
  13. 13.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
  14. 14.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 1 (c) step 4 (d) step 3
  15. 15.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) taking sides at once (d) focusing on the problem
  16. 16.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) apologising sincerely (d) shouting back
  17. 17.Which of these helps solve a conflict? (a) spreading gossip (b) listening without blame (c) bringing up old fights (d) name-calling
  18. 18.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
  19. 19.Which of these makes a conflict worse? (a) bringing up old fights (b) focusing on the problem (c) using a calm voice (d) apologising sincerely
  20. 20.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
  21. 21.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
  22. 22.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) name-calling (d) using a calm voice
  23. 23.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
  24. 24.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) focusing on the problem (d) bringing up old fights
  25. 25.🕊️ When solving a conflict, which comes first: let each person speak or brainstorm solutions? (a) let each person speak (b) brainstorm solutions
  26. 26.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
  27. 27.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) walking off in anger (d) listening without blame
  28. 28.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) walking off in anger (d) apologising sincerely
  29. 29.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 1 (c) step 3 (d) step 4
  30. 30.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) scrap the project (d) combine the best parts
  31. 31.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
  32. 32.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
  33. 33.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
  34. 34.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 2 (c) step 1 (d) step 3
  35. 35.🔍 Which is the odd one out? (a) name-calling (b) bringing up old fights (c) apologising sincerely (d) shouting back
  36. 36.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
  37. 37.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
  38. 38.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
  39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
  40. 40.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse

Answer key

  1. hear each side fully
  2. step 1
  3. step 1
  4. with an agreed plan
  5. finding a middle way
  6. step 3
  7. taking sides at once
  8. let each person speak
  9. “Let’s hear both sides.”
  10. True
  11. spreading gossip
  12. finding a middle way
  13. help them calm down
  14. step 2
  15. focusing on the problem
  16. shouting back
  17. listening without blame
  18. helps solve it
  19. bringing up old fights
  20. let each person speak
  21. False
  22. name-calling
  23. find options
  24. focusing on the problem
  25. let each person speak
  26. helps solve it
  27. walking off in anger
  28. apologising sincerely
  29. step 2
  30. combine the best parts
  31. list possible fixes
  32. makes it worse
  33. calm down
  34. step 4
  35. apologising sincerely
  36. hear each side fully
  37. False
  38. listen to both sides
  39. list possible fixes
  40. makes it worse

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