Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 182 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
2. 2.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
3. 3.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 3 (c) step 1 (d) step 4
4. 4.🔍 Which is the odd one out? (a) listening without blame (b) taking sides at once (c) focusing on the problem (d) using a calm voice
5. 5.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) listening without blame (d) spreading gossip
7. 7.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 1 (c) step 3 (d) step 2
8. 8.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
9. 9.True or false: “name-calling” makes a conflict worse. (a) False (b) True
10. 10.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 2 (d) step 4
11. 11.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
12. 12.Which of these makes a conflict worse? (a) focusing on the problem (b) shouting back (c) saying “I feel…” (d) using a calm voice
13. 13.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) focusing on the problem (d) name-calling
14. 14.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
15. 15.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
16. 16.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
17. 17.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
18. 18.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) take a vote at once (d) pick a winner fast
19. 19.✅ How does solving a conflict end? (a) with an agreed plan (b) with a fight (c) with silence (d) with a winner and loser
20. 20.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “You are always wrong.”
21. 21.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 2 (d) step 1
22. 22.🔍 Which is the odd one out? (a) spreading gossip (b) listening without blame (c) walking off in anger (d) name-calling
23. 23.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
24. 24.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 4 (d) step 2
25. 25.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) combine the best parts (d) the leader picks alone
26. 26.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
27. 27.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
28. 28.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
29. 29.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
30. 30.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 2 (d) step 1
31. 31.True or false: “shouting back” makes a conflict worse. (a) True (b) False
32. 32.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
33. 33.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
34. 34.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
35. 35.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
36. 36.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 3 (d) step 2
37. 37.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
38. 38.Which of these makes a conflict worse? (a) finding a middle way (b) spreading gossip (c) apologising sincerely (d) using a calm voice
39. 39.True or false: “shouting back” helps solve a conflict. (a) True (b) False
40. 40.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it

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