Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 184 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 3 (d) step 4
2. 2.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 1 (d) step 4
3. 3.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
4. 4.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “I don’t care.”
5. 5.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
6. 6.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
7. 7.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
8. 8.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
9. 9.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
10. 10.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 4 (d) step 1
11. 11.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) help them calm down (d) pick a winner fast
12. 12.🔍 Which is the odd one out? (a) shouting back (b) using a calm voice (c) bringing up old fights (d) walking off in anger
13. 13.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) listening without blame (d) walking off in anger
14. 14.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
15. 15.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
16. 16.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
17. 17.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) using a calm voice (d) shouting back
18. 18.Which of these makes a conflict worse? (a) spreading gossip (b) focusing on the problem (c) apologising sincerely (d) saying “I feel…”
19. 19.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
20. 20.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) shouting back (d) saying “I feel…”
21. 21.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
22. 22.Which of these helps solve a conflict? (a) bringing up old fights (b) spreading gossip (c) walking off in anger (d) using a calm voice
23. 23.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) apologising sincerely (d) shouting back
24. 24.True or false: “name-calling” makes a conflict worse. (a) False (b) True
25. 25.🕊️ When solving a conflict, which comes first: take a deep breath or let each person speak? (a) take a deep breath (b) let each person speak
26. 26.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 1 (c) step 4 (d) step 2
27. 27.🔍 Which is the odd one out? (a) finding a middle way (b) name-calling (c) walking off in anger (d) taking sides at once
28. 28.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
29. 29.Which of these helps solve a conflict? (a) spreading gossip (b) saying “I feel…” (c) taking sides at once (d) bringing up old fights
30. 30.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
31. 31.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
32. 32.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
33. 33.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 4 (d) step 2
34. 34.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 4 (c) step 3 (d) step 2
35. 35.🕊️ When solving a conflict, which comes first: take a deep breath or choose a fix together? (a) take a deep breath (b) choose a fix together
36. 36.Which of these makes a conflict worse? (a) using a calm voice (b) apologising sincerely (c) listening without blame (d) bringing up old fights
37. 37.True or false: “shouting back” makes a conflict worse. (a) False (b) True
38. 38.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 4 (d) step 3
39. 39.Which of these makes a conflict worse? (a) taking sides at once (b) finding a middle way (c) listening without blame (d) saying “I feel…”
40. 40.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True

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