Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 186 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
2. 2.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) finding a middle way (d) bringing up old fights
3. 3.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) ignore them (d) pick a winner fast
4. 4.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
5. 5.🔍 Which is the odd one out? (a) bringing up old fights (b) spreading gossip (c) walking off in anger (d) using a calm voice
6. 6.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
7. 7.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to waste time (d) to pick a winner
8. 8.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) taking sides at once (d) focusing on the problem
9. 9.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
10. 10.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
11. 11.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) listening without blame (d) spreading gossip
12. 12.🕊️ When solving a conflict, which comes first: shake hands on a plan or take a deep breath? (a) shake hands on a plan (b) take a deep breath
13. 13.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
14. 14.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
15. 15.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) walking off in anger (d) listening without blame
16. 16.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
17. 17.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
18. 18.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
19. 19.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
20. 20.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 3 (c) step 1 (d) step 4
21. 21.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
22. 22.🔍 Which is the odd one out? (a) shouting back (b) bringing up old fights (c) spreading gossip (d) focusing on the problem
23. 23.🕊️ When solving a conflict, which comes first: take a deep breath or brainstorm solutions? (a) take a deep breath (b) brainstorm solutions
24. 24.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 3 (d) step 1
25. 25.Which of these helps solve a conflict? (a) walking off in anger (b) using a calm voice (c) bringing up old fights (d) spreading gossip
26. 26.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
27. 27.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
28. 28.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
29. 29.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
30. 30.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
31. 31.Which of these makes a conflict worse? (a) focusing on the problem (b) finding a middle way (c) listening without blame (d) name-calling
32. 32.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
33. 33.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 2 (c) step 3 (d) step 1
34. 34.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “I don’t care.”
35. 35.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
36. 36.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 1 (d) step 2
37. 37.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) walking off in anger (b) saying “I feel…” (c) finding a middle way (d) listening without blame
39. 39.🕊️ When solving a conflict, which comes first: hear each side fully or shake hands on a plan? (a) hear each side fully (b) shake hands on a plan
40. 40.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options

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