Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 188 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) apologising sincerely (b) name-calling (c) listening without blame (d) using a calm voice
2. 2.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 2 (c) step 3 (d) step 4
3. 3.🔍 Which is the odd one out? (a) saying “I feel…” (b) shouting back (c) apologising sincerely (d) listening without blame
4. 4.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 2 (d) step 1
5. 5.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a winner and loser (d) with a fight
6. 6.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
7. 7.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
8. 8.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
9. 9.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) combine the best parts (d) use the louder one’s
10. 10.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
11. 11.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) help them calm down (d) ignore them
12. 12.True or false: “name-calling” helps solve a conflict. (a) False (b) True
13. 13.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
14. 14.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “Stop being silly!”
15. 15.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 1 (c) step 4 (d) step 2
16. 16.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
17. 17.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) using a calm voice (d) name-calling
18. 18.True or false: “shouting back” makes a conflict worse. (a) False (b) True
19. 19.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 1 (c) step 3 (d) step 2
20. 20.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
21. 21.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
22. 22.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 4 (d) step 2
23. 23.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 1 (d) step 3
24. 24.Which of these helps solve a conflict? (a) listening without blame (b) spreading gossip (c) name-calling (d) taking sides at once
25. 25.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) listening without blame (b) walking off in anger (c) saying “I feel…” (d) using a calm voice
27. 27.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
28. 28.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 3 (d) step 4
29. 29.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
30. 30.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
31. 31.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 4 (c) step 3 (d) step 2
32. 32.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
33. 33.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
34. 34.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 3 (d) step 4
35. 35.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
36. 36.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1
37. 37.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
38. 38.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
39. 39.Which of these makes a conflict worse? (a) walking off in anger (b) apologising sincerely (c) using a calm voice (d) listening without blame
40. 40.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) finding a middle way (d) taking sides at once

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