Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 19 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
2. 2.Which of these helps solve a conflict? (a) walking off in anger (b) using a calm voice (c) spreading gossip (d) bringing up old fights
3. 3.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
4. 4.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
5. 5.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
6. 6.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
7. 7.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
8. 8.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
9. 9.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 2 (c) step 1 (d) step 3
10. 10.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
11. 11.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) combine the best parts (d) scrap the project
12. 12.Which of these makes a conflict worse? (a) shouting back (b) saying “I feel…” (c) using a calm voice (d) listening without blame
13. 13.True or false: “name-calling” helps solve a conflict. (a) True (b) False
14. 14.Which of these makes a conflict worse? (a) finding a middle way (b) focusing on the problem (c) saying “I feel…” (d) bringing up old fights
15. 15.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) ignore them (d) help them calm down
16. 16.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “I don’t care.” (d) “Stop being silly!”
17. 17.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
18. 18.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
19. 19.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 1 (c) step 4 (d) step 2
20. 20.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
21. 21.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
22. 22.🕊️ When solving a conflict, which comes first: cool off for a minute or list possible fixes? (a) cool off for a minute (b) list possible fixes
23. 23.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with a fight (d) with silence
24. 24.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 4 (d) step 3
25. 25.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) saying “I feel…” (d) bringing up old fights
26. 26.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
27. 27.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
28. 28.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 3 (d) step 1
29. 29.🔍 Which is the odd one out? (a) saying “I feel…” (b) taking sides at once (c) finding a middle way (d) using a calm voice
30. 30.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) taking sides at once (d) listening without blame
31. 31.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
32. 32.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
33. 33.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 4 (d) step 1
34. 34.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
35. 35.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to pick a winner (d) to waste time
36. 36.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
37. 37.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) shouting back (b) using a calm voice (c) focusing on the problem (d) finding a middle way
39. 39.Which of these helps solve a conflict? (a) finding a middle way (b) shouting back (c) name-calling (d) taking sides at once
40. 40.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse

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