Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 20 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 4 (c) step 1 (d) step 2
2. 2.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
3. 3.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 4 (d) step 1
4. 4.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) using a calm voice (d) shouting back
5. 5.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 2 (c) step 1 (d) step 3
6. 6.🔍 Which is the odd one out? (a) bringing up old fights (b) name-calling (c) spreading gossip (d) using a calm voice
7. 7.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
8. 8.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
9. 9.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) scrap the project (d) the leader picks alone
10. 10.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 2 (c) step 4 (d) step 3
11. 11.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
12. 12.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
13. 13.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “Stop being silly!”
14. 14.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
15. 15.🔍 Which is the odd one out? (a) saying “I feel…” (b) bringing up old fights (c) shouting back (d) spreading gossip
16. 16.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
17. 17.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with a fight (d) with silence
18. 18.True or false: “shouting back” helps solve a conflict. (a) False (b) True
19. 19.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 4 (d) step 1
20. 20.Which of these makes a conflict worse? (a) walking off in anger (b) apologising sincerely (c) saying “I feel…” (d) focusing on the problem
21. 21.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 1 (c) step 3 (d) step 2
22. 22.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
23. 23.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
24. 24.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
25. 25.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
26. 26.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
27. 27.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) focusing on the problem (b) walking off in anger (c) shouting back (d) spreading gossip
29. 29.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
30. 30.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
31. 31.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 2 (d) step 1
32. 32.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
33. 33.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) taking sides at once (d) finding a middle way
34. 34.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
35. 35.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
36. 36.Which of these helps solve a conflict? (a) taking sides at once (b) finding a middle way (c) spreading gossip (d) shouting back
37. 37.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
38. 38.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
39. 39.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
40. 40.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False

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