Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 190 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
2. 2.🔍 Which is the odd one out? (a) walking off in anger (b) name-calling (c) saying “I feel…” (d) bringing up old fights
3. 3.Which of these makes a conflict worse? (a) saying “I feel…” (b) walking off in anger (c) listening without blame (d) using a calm voice
4. 4.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) take a vote at once (d) ignore them
5. 5.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 4 (d) step 2
6. 6.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “I don’t care.” (d) “Let’s hear both sides.”
7. 7.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 4 (d) step 1
8. 8.🔍 Which is the odd one out? (a) spreading gossip (b) focusing on the problem (c) using a calm voice (d) listening without blame
9. 9.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to find who to blame (d) to waste time
10. 10.Which of these helps solve a conflict? (a) focusing on the problem (b) name-calling (c) spreading gossip (d) taking sides at once
11. 11.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
12. 12.🔍 Which is the odd one out? (a) focusing on the problem (b) taking sides at once (c) spreading gossip (d) shouting back
13. 13.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) combine the best parts (d) use the louder one’s
14. 14.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
15. 15.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
16. 16.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
17. 17.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
18. 18.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 4 (d) step 2
19. 19.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 3 (d) step 4
20. 20.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
21. 21.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
22. 22.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
23. 23.Which of these helps solve a conflict? (a) bringing up old fights (b) using a calm voice (c) shouting back (d) spreading gossip
24. 24.True or false: “shouting back” makes a conflict worse. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) walking off in anger (d) using a calm voice
26. 26.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) walking off in anger (d) using a calm voice
27. 27.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
28. 28.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
29. 29.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 1 (d) step 3
30. 30.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
31. 31.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
32. 32.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) shouting back (d) listening without blame
33. 33.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
34. 34.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
35. 35.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
36. 36.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 2 (d) step 1
37. 37.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 1 (c) step 4 (d) step 2
38. 38.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
39. 39.Which of these makes a conflict worse? (a) finding a middle way (b) saying “I feel…” (c) spreading gossip (d) focusing on the problem
40. 40.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 3 (c) step 2 (d) step 1

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