Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 191 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
2. 2.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
3. 3.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
4. 4.True or false: “shouting back” makes a conflict worse. (a) True (b) False
5. 5.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) name-calling (d) apologising sincerely
6. 6.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 1 (d) step 2
7. 7.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
8. 8.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 3 (d) step 2
9. 9.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
10. 10.Which of these makes a conflict worse? (a) walking off in anger (b) listening without blame (c) apologising sincerely (d) using a calm voice
11. 11.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) pick a winner fast (d) take a vote at once
12. 12.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to find who to blame (d) to pick a winner
13. 13.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
14. 14.Which of these makes a conflict worse? (a) apologising sincerely (b) shouting back (c) focusing on the problem (d) using a calm voice
15. 15.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
16. 16.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
17. 17.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
18. 18.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) name-calling (d) using a calm voice
19. 19.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
20. 20.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 1 (d) step 2
21. 21.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) apologising sincerely (d) shouting back
22. 22.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
23. 23.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) name-calling (d) focusing on the problem
25. 25.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
26. 26.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “I don’t care.” (d) “Stop being silly!”
27. 27.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
28. 28.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 2 (d) step 1
29. 29.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) using a calm voice (d) shouting back
30. 30.🔍 Which is the odd one out? (a) spreading gossip (b) apologising sincerely (c) name-calling (d) bringing up old fights
31. 31.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
32. 32.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with a fight (d) with silence
33. 33.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 1 (d) step 2
34. 34.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) bringing up old fights (d) focusing on the problem
35. 35.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
36. 36.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
37. 37.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
38. 38.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
39. 39.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 2 (d) step 4
40. 40.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True

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