Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 193 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: list possible fixes or cool off for a minute? (a) list possible fixes (b) cool off for a minute
2. 2.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
3. 3.Which of these makes a conflict worse? (a) saying “I feel…” (b) name-calling (c) apologising sincerely (d) finding a middle way
4. 4.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
5. 5.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) shouting back (d) using a calm voice
6. 6.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
7. 7.🔍 Which is the odd one out? (a) listening without blame (b) name-calling (c) using a calm voice (d) apologising sincerely
8. 8.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
9. 9.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
10. 10.Which of these makes a conflict worse? (a) taking sides at once (b) listening without blame (c) using a calm voice (d) saying “I feel…”
11. 11.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 1 (d) step 3
12. 12.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 1 (d) step 2
13. 13.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
14. 14.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
15. 15.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) ignore them (d) take a vote at once
16. 16.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
17. 17.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 3 (d) step 2
18. 18.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
19. 19.🔍 Which is the odd one out? (a) saying “I feel…” (b) shouting back (c) walking off in anger (d) name-calling
20. 20.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
21. 21.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
22. 22.True or false: “shouting back” makes a conflict worse. (a) False (b) True
23. 23.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “Stop being silly!”
24. 24.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
25. 25.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
26. 26.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) taking sides at once (d) finding a middle way
27. 27.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
28. 28.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
29. 29.🕊️ When solving a conflict, which comes first: cool off for a minute or list possible fixes? (a) cool off for a minute (b) list possible fixes
30. 30.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to understand fully (d) to pick a winner
31. 31.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) bringing up old fights (d) finding a middle way
32. 32.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
33. 33.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
34. 34.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with a winner and loser (d) with silence
35. 35.🔍 Which is the odd one out? (a) walking off in anger (b) focusing on the problem (c) bringing up old fights (d) name-calling
36. 36.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
37. 37.🔍 Which is the odd one out? (a) apologising sincerely (b) bringing up old fights (c) saying “I feel…” (d) using a calm voice
38. 38.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
40. 40.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False

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